Regional Meetings Coordinator

2 weeks ago

San Francisco, California, United States Stonebridge Companies Full time

Ubicación: Brisbane, California Rango Salarial $68,000 - $71,000

TAREAS Y RESPONSABILIDADES ESENCIALES:
Atender y responder a todas las consultas de los clientes dentro de los parámetros establecidos. Negociar y captar todo negocio rentable de habitaciones y catering local.

  • Elaborar y enviar propuestas y contratos solicitados a clientes potenciales designados.
  • Realizar inspecciones del sitio. Recibir a clientes potenciales calificados de acuerdo con las políticas de la empresa.
  • Documentar y reportar todas las actividades de ventas de manera oportuna, precisa y consistente según sea necesario.
  • Responsable de preparar toda la documentación del evento y coordinar con otros miembros del equipo de ventas, departamentos de la propiedad y clientes para garantizar un servicio consistente y de alto nivel durante las fases previas, durante y posteriores al evento.
  • Proporcionar planificación y ejecución de eventos en la propiedad para grupos y catering local.
  • Actuar como punto de contacto principal para los huéspedes que organizan y asisten a eventos de reuniones en la propiedad.
  • Reconocer oportunidades para maximizar ingresos mediante la venta adicional y la oferta de mejoras para crear eventos excepcionales.
  • Gestionar bloques de habitaciones grupales y espacios de reunión para grupos asignados de tamaño promedio a grande.
  • Monitorear bloques de habitaciones grupales y su ocupación, generar resúmenes detallados para los departamentos operativos.
  • Asegurar la precisión de la facturación y realizar revisiones de facturas con los clientes antes de procesar la factura final.
  • Evaluar las necesidades de los huéspedes y el conjunto competitivo de la industria para proporcionar información sobre cambios operativos necesarios para garantizar la satisfacción del cliente.
  • Identificar desafíos operativos asociados con su grupo y determinar cómo trabajar mejor con el personal de la propiedad y el cliente para resolver estos desafíos y/o desarrollar soluciones alternativas.
  • Utilizar su juicio para integrar tendencias actuales en gestión de eventos y diseño de eventos.
  • Capacidad para trabajar con proveedores externos para garantizar la satisfacción del cliente en todos los eventos/grupos.
  • Mantener asistencia regular y un horario flexible para acomodar las necesidades de los clientes antes y después de los eventos.
  • Mantener altos estándares de apariencia personal y aseo, que incluyen el cumplimiento del código de vestimenta.
  • Realizar cualquier otra tarea que le sea solicitada por el Director de Ventas.
Se pueden hacer adaptaciones razonables para permitir que individuos calificados con discapacidades realicen las funciones esenciales.

COMPETENCIAS REQUERIDAS:

  • Para desempeñar el trabajo con éxito, un individuo debe demostrar las siguientes competencias. Pueden ser requeridas otras competencias.
El asociado demuestra una alta CALIDAD de trabajo:

  • Demuestra precisión y exhaustividad.
  • Monitorea su propio trabajo para asegurar calidad.
  • Proporciona el mejor servicio posible a clientes y consumidores.
El asociado demuestra estándares de PRODUCTIVIDAD aceptables

  • Cumple o supera los estándares de productividad.
  • Produce un volumen adecuado de trabajo de manera eficiente en un tiempo específico.
El asociado demuestra excelentes HABILIDADES DE SERVICIO AL CLIENTE

  • Responde a solicitudes de servicio y asistencia.
  • Demuestra el deseo y la capacidad de proporcionar un servicio de alta calidad tanto a clientes internos como externos.
  • Solicita retroalimentación de los clientes para mejorar el servicio.
El asociado demuestra INICIATIVA

  • Pide y ofrece ayuda cuando es necesario.
  • Incluye a las personas adecuadas en la toma de decisiones.
El asociado demuestra RESPONSABILIDAD por su desempeño laboral

  • Asume la responsabilidad de sus propias acciones.
  • Realiza su trabajo con poca o ninguna supervisión; trabaja de manera independiente.
  • Se puede confiar en él respecto a la finalización de tareas y seguimiento.
  • Coordina y comunica los detalles del evento tanto verbalmente como por escrito al cliente y a las operaciones de la propiedad.

REQUISITOS DE EDUCACIÓN Y EXPERIENCIA:

  • Los requisitos enumerados a continuación son representativos del conocimiento, habilidades y/o capacidades requeridas. Título universitario (B. A.) de una universidad de cuatro años; o uno a dos años de experiencia relacionada y/o capacitación; o combinación equivalente de educación y experiencia.

CALIFICACIONES:

  • Capacidad para redactar correspondencia avanzada.
  • Capacidad para presentar información de manera efectiva en situaciones uno a uno y en grupos pequeños a clientes, consumidores y otros empleados de la organización.
  • Debe poseer habilidades de comunicación en términos de la capacidad para negociar, convencer, vender e influir en profesionales y/o huéspedes de hoteles.
  • Excelente conocimiento de computadoras, específicamente MS Word, Excel, PowerPoint requerido, CI/TY, MARSHA, experiencia en PMS es altamente deseable.
  • Capacidad para trabajar de manera efectiva bajo restricciones de tiempo y plazos.
  • Se requiere experiencia hotelera.
  • Se prefiere experiencia en marcas y Marriott.

AMBIENTE DE TRABAJO:

  • Ruido moderado que es típico de un entorno de oficina.


Nuestra empresa no discrimina a sus asociados o solicitantes por motivos de raza, color, religión, sexo, embarazo, nacionalidad, ascendencia, edad, estado civil, orientación sexual, condición de veterano, discapacidad física o mental o condición médica.

Se extenderá igualdad de oportunidades de empleo a todas las personas en todos los aspectos de la relación empleador-asociado, incluyendo reclutamiento, contratación, avance, compensación, beneficios, capacitación, promoción, transferencia, disciplina, despido, reingreso y terminación.

Se harán todas las adaptaciones razonables para los asociados discapacitados.


Los currículums y solicitudes de empleo serán evaluados en función de las calificaciones para cumplir con los requisitos del puesto y la capacidad para realizar las funciones del puesto.

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