Service Operations Director

4 days ago


Garland, Texas, United States BearCom Full time
About the Role

BearCom is seeking a highly skilled and experienced Vice President of Service to lead and manage all service, safety, and engineering operations within the company. This is a key leadership position that requires strong leadership skills, a customer-focused mindset, and the ability to work in a fast-paced environment.

Key Responsibilities
  • Oversee daily service, safety, and engineering operations to ensure efficiency, quality, and adherence to company standards.
  • Develop and implement service standards and processes that align with the company's goals and objectives.
  • Lead and mentor a team of service and engineering professionals, fostering a culture of excellence and continuous improvement.
  • Drive initiatives to enhance customer satisfaction and service quality.
  • Develop safety standards and metrics, and drive initiatives to enhance employee safety.
Requirements
  • 5-7 years of leadership experience in directly leading a profitable service team.
  • Proven track record of success in service execution and team leadership.
  • Experience working with cross-functional teams and driving organizational change.
  • Ability to travel up to 50% of the time to oversee service operations, meet with clients, and ensure compliance with service standards.
What We Offer
  • Highly competitive compensation package.
  • Medical, dental, and vision insurance.
  • Company-paid life, short-term, and long-term disability insurance.
  • Paid holidays and generous paid time off.
  • Matching 401(k) plan.
  • Employee referral bonus.
  • Tuition reimbursement.
About BearCom

BearCom is a leading distributor of wireless voice, data, and video solutions in North America. We have 40+ years of industry-leading experience and partnerships with top brands. We are committed to investing in the development of our team members and advancing their technical capabilities.



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