Vice President of Service Operations

4 days ago


Garland, Texas, United States BearCom Full time

About the Role:

BearCom is seeking a highly skilled and experienced Vice President of Service Operations to lead and manage all service, safety, and engineering operations within the company. This is a critical role that requires strong leadership skills, a customer-focused mindset, and the ability to work in a fast-paced environment.

Key Responsibilities:

  • Oversee daily service, safety, and engineering operations to ensure efficiency, quality, and adherence to company standards.
  • Develop and implement service standards and processes that align with the company's goals and objectives.
  • Lead and mentor a team of service and engineering professionals, fostering a culture of excellence and continuous improvement.
  • Drive initiatives to enhance customer satisfaction and service quality.
  • Develop safety standards and metrics to improve employee safety and reduce TRIR and EMR metrics.
  • Collaborate with the sales team to ensure seamless service delivery and address any service-related issues.
  • Develop and maintain strong relationships with customers, understanding their needs and ensuring service offerings are aligned.
  • Manage budgets, forecasts, and financial plans to optimize resource allocation.
  • Analyze financial data to make informed decisions and drive business growth.

Requirements:

  • 5-7 years of leadership experience in directly leading a profitable service team.
  • Proven track record of success in service execution and team leadership.
  • Experience working with cross-functional teams and driving organizational change.
  • Travel to various locations up to 50% of the time to oversee service operations, meet with clients, and ensure compliance with service standards.
  • Conduct on-site evaluations, walking up to a mile on uneven surfaces to assess service conditions and address any issues.
  • Occasionally lift and move equipment or materials weighing up to 25 pounds as part of service operations.

What We Offer:

  • Highly competitive compensation package.
  • Medical, dental, and vision insurance.
  • Company-paid life, short-term, and long-term disability insurance.
  • Paid holidays and generous paid time off.
  • Matching 401(k) plan.
  • Employee referral bonus.
  • Tuition reimbursement.

About BearCom:

BearCom is a leading provider of wireless voice, data, and video solutions in North America. We have over 40 years of industry-leading experience and a strong commitment to customer satisfaction and service excellence. We are proud to be an equal-opportunity workplace and seek to recruit and retain the most talented people from a diverse candidate pool.



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