Gaming Operations Supervisor
2 weeks ago
Position Summary: The Gaming Shift Manager is accountable for the effective management of daily operations across all gaming departments.
- Deliver outstanding service to both internal and external guests, fostering a positive atmosphere in all interactions.
- Establish a nurturing and encouraging environment for team members.
- Uphold the confidentiality of sensitive information while adhering to company policies and state regulations.
- Skillfully manage challenging guest situations and collaborate effectively with colleagues.
- Organize training sessions, maintain payroll documentation, and liaise with other department heads.
- Ensure the accuracy of all jackpot transactions and compliance with internal controls.
- Possess knowledge of gaming regulations and ensure adherence to all applicable rules.
- Address issues within the scope of authority and escalate when necessary.
- Cultivate strong customer service skills and build effective working relationships.
- Perform additional duties as assigned.
Position Qualifications: A high school diploma or equivalent is required, along with a minimum of two years of supervisory experience in a dynamic environment. Excellent communication skills and the ability to make independent decisions are essential.
Certificates, Licenses, and Registrations: Virginia Racing Commission License is required.
Work Environment: The role involves exposure to smoke and elevated noise levels typical of the gaming floor.
Supervisory Responsibilities: Supervise subordinates and assess unit performance.
For detailed physical demands and work environment requirements, please refer to Human Resources. Accommodations are available for individuals with disabilities.
The above statements provide a general overview of the nature and level of work performed and are subject to change at the discretion of the employer.
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Gaming Operations Supervisor
2 weeks ago
Hampton, Virginia, United States Colonial Downs Group LLC Full timeJob OverviewPosition Summary: The Gaming Operations Supervisor is tasked with managing the daily functions across various departments within the gaming establishment.Deliver outstanding service to both internal and external patrons, fostering a positive atmosphere in all interactions.Establish a nurturing and encouraging workplace for team members.Uphold the...
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Gaming Operations Supervisor
2 weeks ago
Hampton, Virginia, United States Colonial Downs Group LLC Full timeJob OverviewPosition Summary: The Gaming Shift Manager is accountable for supervising the daily functions across all departments within the gaming establishment.Deliver outstanding service to both internal and external patrons, fostering a positive atmosphere in every interaction.Establish a nurturing and encouraging environment for team members.Uphold the...
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Gaming Operations Supervisor
1 week ago
Hampton, Virginia, United States Colonial Downs Group LLC Full timeJob OverviewPosition Summary: This role is essential for managing the daily functions across various departments within the gaming establishment.Deliver outstanding service to all guests, fostering a positive atmosphere in every interaction.Encourage a nurturing and motivating environment for team members.Uphold the confidentiality of sensitive information...
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Gaming Cash Operations Specialist
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Hampton, Virginia, United States Colonial Downs Group LLC Full timeJob OverviewThe Gaming Cash Operations Specialist is accountable for the meticulous collection and counting of cash boxes from the gaming area, as well as conducting cash and ticker counts within the count room. This role adheres strictly to the company's Internal Control Policies and Procedures, alongside state regulations.This overview excludes marginal...
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Gaming Cash Room Specialist
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Hampton, Virginia, United States Colonial Downs Group LLC Full timeJob OverviewThe Gaming Cash Room Specialist is tasked with the meticulous collection and counting of cash boxes from the gaming floor, alongside conducting cash and ticker counts within the count room. This role adheres strictly to the company’s Internal Control Policies and Procedures as well as state regulations.This description highlights essential...
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HHR Technician
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Guest Services Operations Supervisor
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Hampton, Virginia, United States Colonial Downs Group LLC Full timeJob OverviewThis role necessitates a high school diploma or equivalent, complemented by one to two years of experience in cash handling operations. The preferred candidate should demonstrate proficiency in utilizing the Ten Key Adding Machine, as well as Microsoft Excel and Word. A professional demeanor, outstanding communication abilities, and the capacity...
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Guest Services Operations Supervisor
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Hampton, Virginia, United States Colonial Downs Group LLC Full timeJob OverviewThis role necessitates a high school diploma or equivalent, coupled with one to two years of experience in cash handling operations. The preferred candidate should demonstrate proficiency in using the Ten Key Adding Machine, as well as Microsoft Excel and Word. A professional demeanor, exceptional communication abilities, and the capacity to...
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