Gaming Operations Supervisor

2 weeks ago


Hampton, Virginia, United States Colonial Downs Group LLC Full time
Job Overview

Position Summary: The Gaming Shift Manager is accountable for the effective management of daily operations across all gaming departments.

  • Deliver outstanding service to both internal and external guests, fostering a positive atmosphere in all interactions.
  • Establish a nurturing and encouraging environment for team members.
  • Uphold the confidentiality of sensitive information while adhering to company policies and state regulations.
  • Skillfully manage challenging guest situations and collaborate effectively with colleagues.
  • Organize training sessions, maintain payroll documentation, and liaise with other department heads.
  • Ensure the accuracy of all jackpot transactions and compliance with internal controls.
  • Possess knowledge of gaming regulations and ensure adherence to all applicable rules.
  • Address issues within the scope of authority and escalate when necessary.
  • Cultivate strong customer service skills and build effective working relationships.
  • Perform additional duties as assigned.

Position Qualifications: A high school diploma or equivalent is required, along with a minimum of two years of supervisory experience in a dynamic environment. Excellent communication skills and the ability to make independent decisions are essential.

Certificates, Licenses, and Registrations: Virginia Racing Commission License is required.

Work Environment: The role involves exposure to smoke and elevated noise levels typical of the gaming floor.

Supervisory Responsibilities: Supervise subordinates and assess unit performance.

For detailed physical demands and work environment requirements, please refer to Human Resources. Accommodations are available for individuals with disabilities.

The above statements provide a general overview of the nature and level of work performed and are subject to change at the discretion of the employer.



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