Gaming Operations Supervisor

2 months ago


Hampton, Virginia, United States Colonial Downs Group LLC Full time
Job Overview

Position Summary: The Gaming Shift Manager is accountable for supervising the daily functions across all departments within the gaming establishment.

  • Deliver outstanding service to both internal and external patrons, fostering a positive atmosphere in every interaction.
  • Establish a nurturing and encouraging environment for team members.
  • Uphold the confidentiality of sensitive information while adhering to company policies and state regulations.
  • Skillfully manage challenging guest situations and collaborate effectively with colleagues.
  • Organize training sessions, maintain payroll documentation, and liaise with other department heads.
  • Ensure accuracy in all jackpot transactions and compliance with internal controls.
  • Possess knowledge of gaming regulations and guarantee adherence to all applicable rules.
  • Address issues within the scope of authority and escalate as needed.
  • Cultivate strong customer service skills and foster effective working relationships.
  • Perform additional responsibilities as assigned.

Position Qualifications: A high school diploma or equivalent is required, along with a minimum of two years of supervisory experience in a dynamic environment. Excellent communication skills and the ability to make independent decisions are essential.

Certificates, Licenses, and Registrations: A Virginia Racing Commission License is required.

Work Environment: The role involves exposure to smoke and elevated noise levels typical of a gaming floor.

Supervisory Responsibilities: Supervise subordinates and assess unit performance.

For detailed physical demands and work environment requirements, please refer to Human Resources. Accommodations are available for individuals with disabilities.

The above statements outline the general nature and level of work performed and are subject to change at the discretion of the employer.



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