Security Officer

1 week ago


Hampton, Virginia, United States Colonial Downs + Rosie's Gaming Emporium Full time
Job Summary

We are seeking a highly skilled and experienced Security Officer to join our team at Colonial Downs + Rosie's Gaming Emporium. As a Security Officer, you will be responsible for ensuring the safety and security of our guests, assets, and team members while maintaining a high level of guest satisfaction and supporting our company's core values.

Key Responsibilities
  • Guest Service: Provide exceptional next-level guest service to internal and external guests, demonstrating our company's culture in all interactions.
  • Team Member Support: Foster an environment of support and motivation for team members, promoting a positive and inclusive work culture.
  • Department Operations: Ensure the smooth operation of the security department by following prescribed policies and procedures, adhering to our responsible gaming plan, and enforcing internal control policies and procedures.
  • Reporting and Communication: Write clear and concise reports, noting only information based on facts, and communicate effectively with other security personnel and management.
  • Incident Response: Respond to non-routine incidents, taking appropriate actions and making proper notifications.
  • Currency Transport: Perform currency transports in accordance with gaming procedures.
  • Professional Appearance: Maintain a professional appearance at all times.
  • Communication: Communicate with other security personnel via two-way radios, using established codes.
  • Customer Complaints: Ensure quick, fair, and consistent results to customer complaints.
  • Property Assets: Safeguard property assets and respond to First Aid situations, administering CPR as needed.
  • Anti-Money Laundering: Adhere to all aspects of our Anti-Money Laundering Program and its regulations, including Suspicious Activity Reporting and Customer Identification requirements.
  • Confidentiality: Handle confidential information, reports, incidents, and materials with discretion.
  • Department Communication: Share information with team members and inform security senior management of relevant activities.
  • Problem-Solving: Resolve problems within the scope of authority and recommend courses of action to resolve problems beyond the scope of authority.
Regulatory and Compliance Responsibilities
  • Training and Licensing: Attend required training sessions and obtain and retain required licenses.
  • Compliance: Perform duties in compliance with local laws and regulations.
  • Minor Protection: Ensure minors are not allowed to gamble or loiter in gaming areas, drink alcoholic beverages, or purchase tobacco.
  • Knowledge and Reporting: Have knowledge of ordinances, regulations, laws, policies, and procedures relating to the security department and report any acts of wrongdoing.
Qualifications
  • Education: High school diploma or GED equivalent required.
  • Training and Experience: Formal security or law enforcement training, schooling, or certification required; related on-the-job experience may be considered in lieu of formal training.
  • Communication and Problem-Solving: Ability to formulate and communicate ideas and resolve problems within the scope of authority.
Certificates, Licenses, and Registrations
  • Virginia Racing Commission License
  • Valid Driver's License with minimum three (3) years' driving experience


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