Guest Services Operations Supervisor
1 week ago
This role necessitates a high school diploma or equivalent, complemented by one to two years of experience in cash handling operations. The preferred candidate should demonstrate proficiency in utilizing the Ten Key Adding Machine, as well as Microsoft Excel and Word. A professional demeanor, outstanding communication abilities, and the capacity to thrive in a dynamic environment are essential.
Key Responsibilities:- Deliver exceptional service to both internal and external guests, fostering a customer-focused culture.
- Guide, train, and mentor team members to ensure they possess the necessary support and resources for success.
- Establish a nurturing and motivating atmosphere for staff.
- Assist in defining departmental standards and objectives, while overseeing administrative tasks such as budgeting.
- Ensure adherence to gaming regulations and company policies.
- Monitor and assess departmental operations to enhance guest service and profitability.
- Manage credit granting and collection processes in line with regulatory guidelines.
- Implement strict controls to safeguard assets and prevent losses.
- Oversee daily cash and electronic check deposits.
- Update database information and remain informed about company events and promotions.
- Act as a liaison with Security and Surveillance teams and the bank to resolve any discrepancies.
- Address customer relations matters and resolve issues within their authority.
- Report any misconduct or compliance concerns to the appropriate channels.
- Perform additional duties as assigned.
A high school diploma or GED is required, along with relevant experience. Proficiency in Ten Key Adding Machine, Excel, and Word is essential. A professional demeanor, strong communication skills, and the ability to make independent decisions are crucial.
Certificates, Licenses, and Registrations:Virginia Racing Commission License
Supervisory Duties:Oversees subordinates and assists in directing and evaluating unit(s).
Details regarding physical demands, equipment, and work environment are available through Human Resources. Reasonable accommodations are provided for individuals with disabilities.
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