Guest Services Operations Supervisor

1 week ago


Hampton, Virginia, United States Colonial Downs Group LLC Full time
Job Overview

This role necessitates a high school diploma or equivalent, complemented by one to two years of experience in cash handling operations. The preferred candidate should demonstrate proficiency in utilizing the Ten Key Adding Machine, as well as Microsoft Excel and Word. A professional demeanor, outstanding communication abilities, and the capacity to thrive in a dynamic environment are essential.

Key Responsibilities:
  • Deliver exceptional service to both internal and external guests, fostering a customer-focused culture.
  • Guide, train, and mentor team members to ensure they possess the necessary support and resources for success.
  • Establish a nurturing and motivating atmosphere for staff.
  • Assist in defining departmental standards and objectives, while overseeing administrative tasks such as budgeting.
  • Ensure adherence to gaming regulations and company policies.
  • Monitor and assess departmental operations to enhance guest service and profitability.
  • Manage credit granting and collection processes in line with regulatory guidelines.
  • Implement strict controls to safeguard assets and prevent losses.
  • Oversee daily cash and electronic check deposits.
  • Update database information and remain informed about company events and promotions.
  • Act as a liaison with Security and Surveillance teams and the bank to resolve any discrepancies.
  • Address customer relations matters and resolve issues within their authority.
  • Report any misconduct or compliance concerns to the appropriate channels.
  • Perform additional duties as assigned.
Position Requirements:

A high school diploma or GED is required, along with relevant experience. Proficiency in Ten Key Adding Machine, Excel, and Word is essential. A professional demeanor, strong communication skills, and the ability to make independent decisions are crucial.

Certificates, Licenses, and Registrations:

Virginia Racing Commission License

Supervisory Duties:

Oversees subordinates and assists in directing and evaluating unit(s).

Details regarding physical demands, equipment, and work environment are available through Human Resources. Reasonable accommodations are provided for individuals with disabilities.



  • Hampton, Virginia, United States Colonial Downs Group LLC Full time

    Position OverviewThe Guest Services Operations Supervisor plays a crucial role in ensuring a seamless experience for our guests. This role requires a minimum of a high school diploma or equivalent, coupled with one to two years of experience in cash handling and operations. The ideal candidate will possess strong skills in using the Ten Key Adding Machine,...


  • Hampton, Virginia, United States The Landing at Hampton Marina, Tapestry by Hilton Full time

    Organizational Structure:Department: Operations Reports To: Front Office Manager Supervision:Guest Service Agents Pay Structure: Paid Bi-weekly Position Overview:As a Guest Services Supervisor, you will be responsible for leading a team of guest service agents, ensuring that customer inquiries and service requests are handled efficiently and effectively. You...


  • Hampton, Virginia, United States The Landing at Hampton Marina, Tapestry by Hilton Full time

    Organizational Structure:Department: Operations Reports To: Front Office Manager Supervision:Guest Service Agents Pay Structure: Paid Bi-weekly Position Overview:As a Guest Services Supervisor, you will manage a team of guest service agents, ensuring the smooth and effective handling of customer inquiries and reservations. You will be responsible for...


  • Hampton, Virginia, United States Colonial Downs Group LLC Full time

    Job OverviewThis role necessitates a high school diploma or equivalent, coupled with one to two years of experience in cash handling operations. The preferred candidate should demonstrate proficiency in utilizing the Ten Key Adding Machine, Excel, and Word. A professional demeanor, outstanding communication abilities, and the capacity to thrive in a dynamic...


  • Hampton, Virginia, United States Colonial Downs Group LLC Full time

    Job OverviewThis role necessitates a high school diploma or equivalent, coupled with one to two years of experience in cash handling operations. The preferred candidate should demonstrate proficiency in using the Ten Key Adding Machine, as well as Microsoft Excel and Word. A professional demeanor, exceptional communication abilities, and the capacity to...


  • Hampton, Virginia, United States The Landing at Hampton Marina, Tapestry by Hilton Full time

    Organizational Framework:Department: Operations Reports To: Front Office Manager Supervision: Guest Service Agents Compensation Structure: Paid Bi-weekly Who are we seeking?Are you an individual who values collaboration, takes pride in your responsibilities, and is dedicated to providing our guests with exceptional service? The Landing at Hampton Marina,...


  • Hampton, Virginia, United States Eastern Sports Management Full time

    Reception Operations Supervisor Position at Eastern Sports ManagementEastern Sports Management is looking for a Reception Operations Supervisor to oversee the Front Desk Team. This role is vital in ensuring outstanding customer service and addressing inquiries regarding the facility's offerings and events. The Supervisor will also facilitate property tours...


  • Hampton, Virginia, United States Eastern Sports Management Full time

    Reception Operations Supervisor at Eastern Sports ManagementEastern Sports Management is in search of a Reception Operations Supervisor to oversee the Front Desk Team. As the main liaison for visitors, the Supervisor is essential in delivering outstanding customer service and addressing inquiries regarding the facility's offerings and events. Moreover, the...


  • Hampton, Virginia, United States The Landing at Hampton Marina, Tapestry by Hilton Full time

    Organizational Framework:Department: Operations Reports To: Front Office Manager Supervision: Guest Service Agents Compensation Structure: Paid Bi-weekly Position Overview:As a Front Desk Supervisor, you will lead a team of guest service agents, ensuring the seamless management of customer interactions and reservations. Your role will encompass overseeing...


  • Hampton, Virginia, United States The Landing at Hampton Marina, Tapestry by Hilton Full time

    Organizational Structure:Department: Operations Reports To: Front Office Manager Supervision:Guest Service Agents Pay Structure: Paid Bi-weekly Position Overview:As a Front Desk Supervisor, you will lead a team of guest service agents, ensuring the smooth and effective management of customer inquiries and front desk operations. You will be accountable for...

  • Guest Service Cashier

    2 weeks ago


    Hampton, Virginia, United States Colonial Downs + Rosie's Gaming Emporium Full time

    Primary Responsibilities: Welcomes and assists guests in the dining space.Key Duties and Responsibilities: This overview of responsibilities does not encompass the minor functions of this role, which are incidental to the execution of core job duties. All tasks or requirements are fundamental job functions. This job description does not create or imply an...


  • Hampton, Virginia, United States The Landing at Hampton Marina, Tapestry by Hilton Full time

    Organizational Framework:Department: Operations Reports To: Front Office Manager Supervision: Guest Service Agents Compensation Structure: Paid Bi-weekly Who are we looking for?Are you an individual who appreciates collaboration, takes pride in your responsibilities, and is dedicated to providing our guests with exceptional service? The Landing at Hampton...


  • Hampton, Virginia, United States Courtyard by Marriott Hampton Coliseum Central Full time

    YOUR NEXT OPPORTUNITY AWAITSCareers at Courtyard by Marriott Hampton Coliseum CentralAbout Us:Exceptional Talent + Premier HospitalityWe adopt a proactive, hands-on approach to hotel management. Our team is comprised of individuals with extensive expertise in all facets of hospitality management.We foster a culture that prioritizes relationships and...


  • Hampton, Virginia, United States Eastern Sports Management Full time

    PRIMARY RESPONSIBILITIES• Welcome visitors and provide assistance and guidance as required.• Deliver friendly and professional service to all clients and guests.• Enroll guests in programs, events, and activities.• Stay informed about all pricing, programs, and events offered.• Accurately process payments from guests.• Ensure cash drawer is...


  • Hampton, Virginia, United States Entertainment Consulting International LLC Full time

    Culinary Operations Supervisor - Entertainment Consulting International LLCJob Category: Food and BeverageRequisition Number: ASSIS02625Job OverviewJoin a dynamic team where the culinary experience meets entertainment in a vibrant atmosphere. As a Culinary Operations Supervisor, you will play a pivotal role in managing the kitchen operations, ensuring that...


  • Hampton, Virginia, United States Arbor Lodging Management Full time

    Position Title: Front Desk Agent - Night Audit Combination (Full Time)Job Category: Front DeskJob Overview:Arbor Lodging Management is a prominent hotel investment and management firm with a diverse portfolio of properties across the United States. We pride ourselves on delivering exceptional experiences to our guests, fostering a culture that emphasizes...


  • Hampton, Virginia, United States Colonial Downs Group LLC Full time

    Job OverviewPosition Summary: The Gaming Operations Supervisor is tasked with managing the daily functions across various departments within the gaming establishment.Deliver outstanding service to both internal and external patrons, fostering a positive atmosphere in all interactions.Establish a nurturing and encouraging workplace for team members.Uphold the...


  • Hampton, Virginia, United States Eastern Sports Management Full time

    Guest Services Manager Position at Eastern Sports ManagementEastern Sports Management is on the lookout for a Guest Services Manager to oversee the Reception Staff. As the main point of contact for visitors, the Manager is essential in delivering outstanding customer service and addressing inquiries regarding the facility's offerings and events. Furthermore,...


  • Hampton, Virginia, United States RaceTrac Full time

    Job SummaryThe 1st Shift Manager is a key member of the RaceTrac team, responsible for supporting the General Manager in overseeing the operations and sales of a high-volume convenience store retail outlet. This individual works closely with store management to provide associates with necessary supervision and leadership on designated shifts.Key...


  • Hampton, Virginia, United States Colonial Downs Group LLC Full time

    Job OverviewPosition Summary: The Gaming Shift Manager is accountable for the effective management of daily operations across all gaming departments.Deliver outstanding service to both internal and external guests, fostering a positive atmosphere in all interactions.Establish a nurturing and encouraging environment for team members.Uphold the confidentiality...