Patient Services Coordinator

1 week ago

Temple, Texas, United States Baylor Scott White Health Full time
Job Summary

The Patient Services Specialist 3 provides advanced-level administrative support services in a physician office, clinic, or other operational area to ensure high-quality, patient-centered care.

This senior-level position handles complex tasks and escalations, assists the supervisor in training staff, and serves as a backup supervisor in their absence.

Key Responsibilities
  • Assists in the hiring process and serves as a peer interviewer.
  • Performs duties associated with patient relations, check-in or check-out, scheduling, insurance verification, and answering phones.
  • Serves as an expert in handling complex tasks and responding to escalated issues.
  • Participates in process improvements initiatives, facilitates or leads team meetings, attends huddles, tracks metrics, and maintains huddle boards.
  • Mentors and trains staff in processes and procedures.
  • Provides training on applications, websites, and other resource access.
  • Monitors team members' participation to ensure the training provided is being utilized and if any additional training is needed.
  • Serves as backup to supervisor in their absence, as required, assists the supervisor in managing schedules, assigning employees tasks, and following up on work results.
  • Monitors and arranges for facility and equipment maintenance and repairs, as needed, and in conjunction with the Manager or Supervisor.
  • Performs quality assurance audits.
  • Orders supplies as requested.
Requirements
  • Excellent listening, interpersonal, and communication (oral and written) skills, and professional, pleasant, and respectful telephone etiquette.
  • Ability to adapt communication style to suit different audiences.
  • Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious, and tactful.
  • Knowledge of patient registration procedures and documentation.
  • Knowledge of medical insurance claims procedures and documentation, including a thorough understanding of the Out-of-Network process.
  • Skilled in the use of personal computers and related software applications.
  • Skilled in preparing and maintaining patient records.
  • Ability to analyze unpaid third-party claims and delinquent accounts to determine appropriate follow-up actions to ensure payment.
  • Ability to mentor and train staff.
Benefits
  • Immediate eligibility for health and welfare benefits.
  • 401(k) savings plan with dollar-for-dollar match up to 5%.
  • Tuition Reimbursement.
  • PTO accrual beginning Day 1.
Qualifications
  • EDUCATION: Diploma/GED Equivalent.
  • EXPERIENCE: 2 Years of Experience.

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