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Patient Care Coordinator
2 months ago
Innova Solutions is currently seeking a Customer Service Specialist to join our team.
Position Type: Full-Time, Contract to Hire
Duration: 3 Months
As a Customer Service Specialist, your responsibilities will include:
- Professionally and enthusiastically responding to incoming calls and electronic inquiries from patients and their families, assisting with patient registration, scheduling healthcare appointments, addressing questions, managing complaints, troubleshooting issues, and providing information on behalf of the organization.
- Ensuring accurate, compliant, and timely registration of new patients to facilitate optimal service and financial reimbursement.
- Identifying and resolving discrepancies or missing information while accurately entering data into the electronic medical record system.
- Verifying insurance coverage or determining patient self-pay responsibilities and providing cost information. Scheduling appointments with financial counselors when necessary.
- Scheduling healthcare appointments based on patient needs and requests, in accordance with system and clinic guidelines. Interpreting physician orders to schedule appointments and ancillary tests.
- Communicating appointment details and any necessary preparations for testing, along with required paperwork and payment information to ensure timely arrival and preparedness for appointments.
- Composing clerical and clinical messages related to patients from family members and healthcare professionals to administrative and provider staff. Identifying urgent patient situations based on caller information and coordinating immediate triage.
- Calming upset callers by maintaining a composed and professional demeanor, while identifying and escalating priority issues for resolution.
Qualified candidates are encouraged to explore this opportunity.
Innova Solutions is committed to providing a work environment free of discrimination and harassment, ensuring equal employment opportunities for all employees.
PAY RANGE AND BENEFITS:
Pay Range*: $15 - $17 Per Hour
*Pay range offered to a successful candidate will be based on several factors, including education, work experience, location, specific job duties, certifications, etc.
Benefits: Innova Solutions offers a range of benefits (based on eligibility) that include: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health savings account (HSA), Flexible spending account (FSA), Life Insurance, Pet Insurance, Short-term and Long-term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves as required by law, Employee Assistance Program (EAP).
ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.
Recent Recognitions:
- One of the Largest IT Consulting Staffing firms in the USA - Recognized as #4 by Staffing Industry Analysts (SIA 2022)
- ClearlyRated Client Diamond Award Winner
- One of the Largest Certified MBE Companies in the NMSDC Network
- Advanced Tier Services partner with AWS and Gold with MS
