Access Services Representative 2

5 days ago


Temple, Texas, United States Baylor Scott & White Healthcare Full time
Job Summary

The Access Services Representative 2 plays a crucial role in ensuring seamless patient registration and financial clearance processes. This position requires a detail-oriented individual who can effectively obtain and verify patient demographics and insurance information, negotiate and collect patient financial responsibilities, and provide exceptional customer service.

Key Responsibilities
  • Conduct thorough patient interviews to obtain demographic and financial data for registration, insurance verification, precertification, and billing.
  • Stay up-to-date on patient flow processes in various areas and identify opportunities for process improvement.
  • Interact with other departments to provide timely information on patient delays, schedule changes, and other relevant updates.
  • Verify patient eligibility for insurance coverage and calculate patient liability according to financial clearance policies.
  • Negotiate payment arrangements with patients as needed and collect deposits according to policy.
  • Perform cashiering responsibilities, including handling cash, credit card transactions, and other financial transactions.
  • Assist patients with navigation to nursing units, provide directions, and offer medical mobility assistance as needed.
  • Escalate potential service issues to management when necessary and adhere to compliance requirements for order validation, cash policy, government payor requirements, and patient safety.
  • Conduct formal training sessions and serve as a resource to colleagues.
Requirements
  • 2 years of experience in healthcare or customer service, or equivalent education.
  • Excellent communication, interpersonal, and listening skills, with professional telephone etiquette.
  • Ability to maintain a professional demeanor in high-stress environments and exhibit empathy when interacting with patients and family members.
  • Strong organizational and time management skills, with the ability to manage multiple priorities effectively.
  • Basic computer skills and proficiency in Microsoft Office.
Benefits
  • Immediate eligibility for health and welfare benefits.
  • 401(k) savings plan with dollar-for-dollar match up to 5%.
  • Tuition Reimbursement.
  • PTO accrual beginning Day 1.


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