Account Executive

3 days ago

Oldsmar, Florida, United States Pace Analytical Services, LLC Full time
About the Role

We are seeking a highly motivated and results-driven Account Executive to join our team at Pace Analytical Services, LLC. As an Account Executive, you will be responsible for promoting and selling our services within an assigned territory, leveraging relationships and ensuring customer retention.

Key Responsibilities
  • Grow Market Share: Increase market share through new business growth and increase wallet share of existing customers in assigned territory.
  • Customer Visits: Visit customer establishments to evaluate needs or to promote services as needed.
  • Customer Records: Maintain customer records using automated systems.
  • Sales Negotiations: Negotiate prices or terms of sales or service agreements; quote prices, credit terms or other bid specifications.
  • Customer Engagement: Contact new or existing customers to discuss how specific products/services can meet their needs.
  • Analysis and Interpretation: Provide intermediate to complex analysis, interpretation and counsel to customers, staff, management, and functional leaders regarding sales policies, programs and practices.
  • Product Development: Provide guidance and develop recommendations on product/service features based and analyses of customers' needs and on technical knowledge of capabilities and limitations to meet customer requirements.
  • Customer Feedback: Assist with receiving customer feedback and coordinating resources and responses as required.
  • Operations Analysis: Analyze and review operations, results, feedback and related sales information on an ongoing to as needed basis to determine trends, draw conclusions, interpret findings, and presents results, proposals and recommendations to customers or management.
  • Database Management: Ensure the accuracy of intermediate to complex sales and operational databases, reports, and related details through audits, queries, and operational reviews; works with teams to resolve discrepancies.
  • Project Development: Assist with developing sales or cross-functional project or program objectives, which includes proposed budgets, timelines, materials, personnel, and other project requirements, receives direction and presents information to management; may develop and manage areas that are moderate in scope or impact.
  • Policy Application: Interpret and apply department policies and procedures and assists with applicable laws, rules, and regulations; receives guidance within these areas as needed.
  • Team Collaboration: Contribute to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.
  • Company Representation: Promote and support the overall mission of Pace Analytical by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.
Requirements
  • Education and Experience: Bachelor's degree in business, chemistry, operations, or a closely related field; AND two (2) years of customer support experience, including experience with complex programs or operations; OR an equivalent combination of education, training and experience.
  • Required Certificates, Licenses, and Registrations: Continued employment is contingent upon all required licenses and certificates being maintained in active status without suspension or revocation.
  • Valid Driver's License
  • Required Knowledge and Skills: Intermediate to complex principles, practices and techniques of sales effectiveness. Various understanding of the administration and oversight of sales programs, policies and procedures. Intermediate to complex methods to resolve sales and customer problems, questions and concerns. Various understanding of applicable sales laws, codes and regulations. Understanding of various testing tools, equipment, and processing. Computer applications and systems related to the work. Principles and practices to serving as an effective project team member. Methods to communicate with staff, coworkers, and customers to ensure safe, effective and appropriate operations. Correct business English, including spelling, grammar and punctuation.
  • Required Skills: Performing intermediate to complex professional-level sales duties in a variety of assigned areas. Overseeing and administering various sales functions. Training others in policies and procedures related to the work. Serving as a team member and the development and management of projects. Operating in a both a team and individual contributor environment. Interpreting, applying and explaining applicable laws, codes and regulations. Preparing intermediate to complex account reports, correspondence and other written materials. Using initiative and independent judgment within established department guidelines. Using tact, discretion and prudence in working with those contacted in the course of the work. Performing effective oral presentations to large and small groups across functional peers and the department. Contributing effectively to the accomplishment of team or work unit goals, objectives and activities. Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work.

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