B2B Collections Coordinator

2 weeks ago


Cary, North Carolina, United States Accentuate Staffing Full time

Accentuate Staffing is in search of a meticulous and proactive Collections Specialist to oversee and implement business-to-business (B2B) collection efforts for our esteemed client. The selected candidate will concentrate on securing outstanding payments from corporate clients, including insurance companies and adjusters. This position is crucial for sustaining the organization’s cash flow and demands exceptional communication abilities, determination, and a comprehensive grasp of B2B collection methodologies.

Key Responsibilities:

  • Client Account Management:
    • Oversee a portfolio of client accounts, primarily involving insurance firms and adjusters, ensuring prompt collection of overdue payments.
    • Establish and nurture robust relationships with clients to streamline payment processes.
  • Collection Strategies:
    • Implement collection strategies to recover outstanding debts, in compliance with company policies and industry standards.
    • Track aging accounts and proactively reach out regarding overdue invoices through various communication methods.
    • Negotiate payment terms and arrangements with clients, ensuring all agreements are documented and adhered to.
  • Documentation and Reporting:
    • Maintain precise and current records of all collection activities, including communications, payment commitments, and follow-ups.
    • Generate regular reports on collection efforts, outstanding balances, and cash flow forecasts for management assessment.
  • Regulatory Compliance:
    • Ensure all collection practices adhere to federal and state regulations, as well as industry-specific guidelines, particularly within the insurance domain.
    • Stay updated on changes in relevant regulations and industry best practices.

Qualifications:

  • 2-3 years of experience in B2B collections, ideally within the insurance or financial services sectors.
  • Experience collaborating with insurance companies and adjusters is highly advantageous.
  • Strong knowledge of collection practices, credit management, and account reconciliation.
  • Exceptional communication and negotiation skills, with the capability to engage professionally with clients at all levels.
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook) and familiar with accounting software and CRM systems.
  • Strong organizational abilities and attention to detail.
  • Capacity to work independently and manage multiple tasks in a dynamic environment.
  • Problem-solving mindset with the capability to navigate challenging conversations and resolve conflicts.
  • Understanding of relevant legal requirements and industry regulations.


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