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B2B Collections Coordinator

2 months ago

Cary, North Carolina, United States Accentuate Staffing Full time

Accentuate Staffing is in search of a meticulous and proactive Collections Specialist to oversee and implement business-to-business (B2B) collections for our esteemed client. The selected candidate will concentrate on recovering outstanding payments from corporate clients, including insurance firms and adjusters. This position is crucial for sustaining the company's cash flow and necessitates exceptional communication abilities, determination, and a comprehensive understanding of B2B collections methodologies.

Key Responsibilities:

  • Client Account Management:
    • Oversee a portfolio of client accounts, primarily comprising insurance companies and adjusters, ensuring prompt collection of overdue payments.
    • Establish and nurture robust relationships with clients to streamline payment processes.
  • Collections Execution:
    • Implement collections strategies to recover outstanding debts, in compliance with company policies and industry standards.
    • Track aging accounts and proactively follow up on overdue invoices through various communication methods.
    • Negotiate payment terms and arrangements with clients, ensuring all agreements are properly documented.
  • Documentation and Reporting:
    • Maintain precise and current records of all collection activities, including communications and payment commitments.
    • Generate regular reports on collection efforts, outstanding balances, and cash flow forecasts for management assessment.
  • Regulatory Compliance:
    • Ensure all collection activities adhere to federal and state regulations, as well as industry-specific guidelines, particularly within the insurance domain.
    • Stay updated on changes in relevant regulations and best practices within the industry.

Qualifications:

  • 2-3 years of experience in B2B collections, ideally within the insurance or financial services sectors.
  • Experience with insurance companies and adjusters is highly advantageous.
  • Strong grasp of collections practices, credit management, and account reconciliation.
  • Exceptional communication and negotiation skills, capable of interacting professionally with clients at all levels.
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook) and familiar with accounting software and CRM systems.
  • Excellent organizational skills and attention to detail.
  • Ability to work independently and manage multiple priorities in a dynamic environment.
  • Problem-solving mindset with the capability to handle challenging conversations and resolve disputes.
  • Awareness of relevant legal requirements and industry regulations.