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B2B Collections Coordinator

2 months ago

Cary, North Carolina, United States Accentuate Staffing Full time

Accentuate Staffing is in search of a meticulous and driven Collections Specialist to oversee and implement business-to-business (B2B) collections for our esteemed client. The selected candidate will concentrate on retrieving overdue payments from insurance entities, adjusters, and various corporate clients. This position is crucial for sustaining the organization’s cash flow and demands exceptional communication abilities, tenacity, and a comprehensive understanding of B2B collections methodologies.

Key Responsibilities:

  • Client Account Oversight:
    • Administer a portfolio of client accounts, predominantly involving insurance firms and adjusters, ensuring prompt collection of outstanding dues.
    • Establish and nurture robust relationships with clients to streamline payment processes.
  • Collection Execution:
    • Implement collection strategies to recover overdue balances, in compliance with company protocols and industry standards.
    • Track aging accounts and proactively engage with clients regarding overdue invoices through various communication methods.
    • Negotiate payment terms and arrangements with clients, ensuring all agreements are properly documented.
  • Documentation and Reporting:
    • Maintain precise and current records of all collection efforts, including communications, payment commitments, and follow-ups.
    • Generate regular reports detailing collection activities, outstanding balances, and cash flow forecasts for management assessment.
  • Regulatory Compliance:
    • Ensure all collection efforts adhere to federal and state regulations, as well as industry-specific guidelines, particularly within the insurance domain.
    • Stay updated on changes in relevant laws and industry best practices.

Qualifications:

  • At least 2-3 years of experience in B2B collections, ideally within the insurance or financial services sector.
  • Experience engaging with insurance companies and adjusters is highly preferred.
  • Solid understanding of collections practices, credit management, and account reconciliation.
  • Exceptional communication and negotiation skills, with the capacity to interact professionally with clients across all levels.
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook) and familiar with accounting software and CRM systems.
  • Strong organizational capabilities and attention to detail.
  • Able to work independently and juggle multiple tasks in a dynamic environment.
  • Problem-solving attitude with the ability to manage challenging conversations and resolve disputes.
  • Awareness of pertinent legal requirements and industry regulations.