Regional Director, Venues

4 weeks ago

San Diego, California, United States Encore Global Full time

Job Title: Regional Director, Venues - San Diego

Job Summary:

The Regional Director, Venues is responsible for the overall management of operations within an assigned market or allocated locations in a region while ensuring a high quality of service with venue partners, customers, and vendors.

Key Responsibilities:

  • Team Leadership and Development: Embrace and foster the company's Core Values.
  • Act as a liaison between the RVP, Venues and venue partners.
  • Mentor the Area Director, Venues and venue leaders.
  • Facilitate and schedule team member training.
  • Identify and recommend development opportunities and assist in developing succession plans.
  • Maintain adequate staffing levels.
  • Ensure performance management concerns are addressed in a timely manner and within company guidelines.
  • Do the Right Thing by ensuring all safety practices and policies are being followed.
  • Partner with RVP, Venues and HR to analyze team member engagement survey data; develop action plans to address the priority issues and ensure action plans are deployed and producing positive change.
  • Participate in local lodging and/or hospitality associations and present on the Company's behalf.

Financial Management:

  • Ensure all locations are running an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures in accordance with the company's standard operating procedures.
  • Drive Results in revenue growth, cost management and other financial areas by operational planning, forecasting, cost control, EBITDA growth and flow-through.
  • Conduct periodic financial reviews at each location with a focus on cost and revenue opportunity management and to ensure benchmark goals are met.
  • Provide recommendations to RVP, Venues for the annual benchmark review process for assigned locations.
  • Collaborate with regional labor and equipment leaders to maximize labor and equipment utilization.
  • Review, recommend, and approve capital expenditure requests.
  • Collaborate with venue leaders and RVP, Venues to develop and deliver business reviews.
  • Ensure revenue forecasts are completed in a timely and accurate manner.
  • Partner with accounts receivable to ensure timely collections.

Quality Service:

  • Deliver World Class Service by analyzing results from the Guest Satisfaction Survey (GSS), Venue Executive Surveys and Venue-Branded Surveys and assisting in the development and implementation of applicable action plans.
  • Collaborate with the RVP, Venues to coordinate renewal activities, manage hotel openings and acquire new hotel contracts and/or new specialty services.
  • Coordinate hiring activities including participation in interviewing and placement for proper skill and culture fit into Company.

Equipment Management:

  • Enforces the security of stored gear, transportation, and maintenance of equipment at locations.
  • Provide analysis of equipment needs for locations and partner with RVP, Venues to establish proper CAPEX submission.
  • Ensure that the management team effectively utilizes all Company computer systems and software programs, providing assistance when necessary.

Information Management and Reporting:

  • Collect and consolidate monthly, quarterly and ad hoc reporting as assigned.
  • See the Big Picture by developing programs that improve efficiencies within the area through shared labor, equipment, and industry knowledge.
  • Assist RVP, Venues with implementing and maintaining initiatives and ensuring optimal performance.
  • Utilize company systems for site visit reviews to ensure location adherence to Standard Operating Procedures (SOPs) and appropriate business practices.

Job Requirements:

  • Bachelor's degree preferred.
  • 14+ years of audio visual, hospitality or operations experience.
  • 12+ years of sales/customer service experience.
  • 10+ years of operations supervisory/management experience in audio visual.
  • Multi-unit leadership experience or experience successfully mentoring management level employees.
  • Effective relationship management skills and experience.
  • Strong financial acumen, sales planning, forecasting, and CRM.
  • Excellent written and oral communication and presentation skills.
  • Ability to support growth initiatives.
  • Proficiency with the use of computer hardware.
  • Proficiency with computer software and programs, including the Internet and Microsoft Office.

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