Executive Director of Venue Operations
4 weeks ago
The General Manager is a strategic business leader responsible for effectively and profitably managing and directing all day-to-day aspects of the venue's operations, including concessions, retail, catering, and premium services. This role requires a high level of hospitality and customer service, with a focus on exceeding guest expectations and increasing profits.
Key Responsibilities
• Uphold Legends' standards for quality and performance in all phases of food and beverage operations.
• Innovate the guest experience, balancing creativity with practical implementation, and ensuring a seamless and enjoyable experience for all guests.
• Manage the operational budget, monthly P&L statements, and ensure all financial reporting is accurate and up-to-date.
• Maintain strong, collaborative working relationships with clients and business partners, ensuring effective communication and a high level of customer service.
• Lead a cohesive management team, including developing talent, promoting from within, coaching, and performance management.
• Develop annual operational budgets that result in a fiscally sound operation, including labor projections, product levels, and pricing.
• Hold all department managers accountable for timekeeping and schedules for all Legends hourly staff, ensuring accurate and timely reporting of monthly inventory, accounts payable, and accounts receivable.
• Prepare, verify, and submit financial reports and monthly projections as required, working closely with vendors and distributors to procure necessary products and equipment.
Requirements
The ideal candidate will have a bachelor's degree with a minimum of 10 years of management experience in the contract foodservice industry, preferably in a sports and entertainment venue. They must have experience in high-volume foodservice operations, preferably in concessions or premium services, with experience overseeing the sale of alcohol. The candidate must have excellent written and verbal communication skills, the ability to multi-task and prioritize in a deadline-oriented environment, and proficiency in Microsoft Word, Excel, and PowerPoint, as well as POS systems. A strong commitment to delivering a high level of customer and client service, with demonstrated initiative, leadership, and management skills, is essential. The position requires flexibility to work a non-traditional schedule, including nights, weekends, and holidays.
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