Client Services Coordinator

2 weeks ago

Sacramento, California, United States Greater Sacramento Urban League Full time

About the Greater Sacramento Urban League (GSUL)

At GSUL, we have been dedicated to empowering individuals and transforming communities since 1968. We are seeking a committed Client Services Navigator to enhance the client experience across our various programs.

Why Work with Us?

  • Community Impact: Play a vital role in delivering essential services to youth, families, and underserved populations.
  • Career Development: Benefit from professional growth opportunities in a nurturing environment.
  • Comprehensive Benefits: Access a robust benefits package, including health, dental, and vision insurance, retirement plans, and more.

Role Overview:

As the Client Services Navigator, you will be the primary contact for clients, ensuring they receive the necessary support and resources. Collaborating with all GSUL departments, you will coordinate services, gather client feedback, and manage referrals to external organizations. Your contributions will be essential in helping clients navigate challenges related to workforce, housing, and health services, ultimately empowering them for sustained success.

Key Responsibilities:

  • Client Follow-Up & Feedback: Engage with clients after service delivery to evaluate satisfaction and identify further needs, utilizing feedback to improve service quality.
  • Transition & Referral Management: Facilitate smooth transitions for clients from GSUL services to external agencies, providing continued support as necessary.
  • Workforce Development Support: Connect with former program participants, assist with intake processes, and monitor candidate progress.
  • Community Engagement: Explore the community for new resources, strengthen partnerships, and reconnect with inactive clients.
  • Health & Quality of Life Support: Offer additional information and referrals for clients involved in health-related initiatives.

Ideal Candidate:

  • Client-Centered Professional: You are dedicated to enhancing client experiences and outcomes.
  • Effective Communicator: You can articulate information clearly and efficiently, both verbally and in writing.
  • Proactive Problem-Solver: You take initiative in identifying client needs and connecting them with appropriate resources.
  • Collaborative Team Player: You work well with internal teams and external partners to coordinate services.
  • Adaptable Individual: You can handle a dynamic workload and respond to changing client needs.

Qualifications:

  • High school diploma or equivalent required; an associate's degree in a relevant field is preferred.
  • Strong verbal and written communication skills, with the ability to engage with diverse populations.
  • Proficiency in Microsoft Office Suite and client management software.
  • Proof of full COVID-19 vaccination status or applicable exemption is required.

Ready to Contribute to Community Empowerment?

If you are passionate about supporting others and want to be part of a team focused on community development, we encourage you to consider this opportunity.

Job Posted by ApplicantPro

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