Fleet Maintenance Client Services Coordinator

2 weeks ago

West Sacramento, California, United States Ryder Full time

Job Seekers can review the Job Applicant Privacy Policy by clicking HERE.

BEGIN YOUR CAREER JOURNEY WITH A COMPANY THAT VALUES YOUR FUTURE

At Ryder, our greatest asset is our workforce. CULTURE - INTEGRITY - FAMILY. As a Client Services Coordinator, you will join a vibrant team, equipped to thrive and encouraged to advance your career in transportation and logistics. This sector is vital, and we have been a key player since 1933.

Position Overview

The Client Services Coordinator, or CSC, will assist in the management of shop operations through prompt customer interactions and scheduling, inventory procurement and management, follow-up on repairs, and maintenance documentation. In this position, you will gain valuable industry insights, skills, and resources to enhance your operations and fleet maintenance expertise. We empower you to shape your career trajectory and promote from within, based on your performance. The recommended career advancement from this role is to an Operations Supervisor.

If you are driven, receptive to coaching, and seeking a dynamic, inclusive workplace, you have found the right opportunity. We offer competitive compensation, rapid advancement, a comprehensive benefits package, 401k employer matching, paid time off, and stock purchase discounts.

What else can you expect? Ryder has recently been recognized as a "Top Company for Women to Work for in Transportation" by Women in Trucking, one of Fortune Magazine's "World's Most Admired Companies," and received a Reader's Choice Excellence Award from Inbound Logistics. Additionally, we lead the industry with the largest electric vehicle footprint in the U.S. and have been honored with Verizon's "Supplier Environmental Excellence Award."

Work Location: Remote

Work Schedule: Monday - Friday

Working Hours: 6:00 AM to 2:30 PM

Compensation: The hourly rate for this position is $24.85.

Ryder provides a comprehensive suite of health and welfare benefits, including medical, prescription, dental, vision, life insurance, and disability options, along with paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Key Responsibilities

  • Customer Engagement: Enhance the quality and consistency of customer communications to meet expectations.
  • Relationship Management: Conduct customer interface, resolve issues, and ensure satisfaction.
  • Workflow Optimization: Improve branch productivity through effective scheduling and planning.
  • Repair Order Management: Create tasks and update work planning sheets.
  • Maintenance Oversight: Review reports to schedule preventative maintenance and follow-ups.
  • Vendor Coordination: Collaborate with external repair vendors and customers.
  • Parts Management: Execute inventory management processes, including ordering and stocking.
  • Administrative Support: Handle incoming shop calls and perform clerical duties.

Additional Qualifications

  • Detail-oriented with strong communication skills, both verbal and written.
  • Proficient in computer applications, particularly spreadsheet and word processing software.
  • High school diploma or GED required.
  • A minimum of three years of customer service experience with issue resolution.

Ryder is an Equal Opportunity Employer and maintains a Drug-Free Workplace.

Job Seekers can review the Job Applicant Privacy Policy by clicking HERE.

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