Front Desk Supervisor

2 weeks ago


Livingston, New Jersey, United States Wave Resort Full time

Job Summary

We are seeking a highly motivated and experienced Front Desk Supervisor to join our team at Wave Resort. As a key member of our front office team, you will be responsible for providing exceptional customer service, leading a team of front desk staff, and ensuring seamless hotel operations.

Key Responsibilities

  • Lead and motivate a team of front desk staff to deliver exceptional customer service and achieve high levels of guest satisfaction
  • Manage front desk operations, including staffing, scheduling, and expense management
  • Provide training and guidance to front desk staff on hotel standard operating procedures and departmental standards
  • Assist the Guest Services Manager with monitoring performance and attendance
  • Balance daily paperwork, including cash drawer, deposits, and reconciliations

Requirements

We are looking for someone with a High School diploma (or equivalent) and one to three years of related experience. You must be able to contribute to a collaborative and diverse team dynamic, quickly assess situations, and create effective resolutions to problems. A passion for customer service is an absolute must.

What We Offer

In exchange for your flexibility and dedication, we offer excellent pay, hotel discounts, F&B discounts, and the opportunity to be part of a growing hotel company. We are an equal opportunity employer and welcome applications from diverse candidates.



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