Reception Management Specialist
2 weeks ago
Front Desk Supervisor | Wave Resort
Job Category: Front Desk Requisition Number: FRONT009329
Job Overview
Key Responsibilities:
As the pivotal figure in the hotel’s front office, you will lead the front desk team to ensure seamless operations and exceptional guest experiences. Your leadership will foster collaboration and enhance teamwork among staff members. You will also gain insights into the operational aspects of the front office, including staffing, scheduling, and financial management, all of which are crucial for your growth as a leader.
Daily Duties Include:
- Exhibiting clear communication and maintaining a high standard of professionalism in a dynamic environment.
- Providing training and support to front desk personnel on standard operating procedures and departmental expectations.
- Performing essential front desk functions as needed.
- Assisting the Guest Services Manager in evaluating staff performance and attendance.
- Managing daily financial documentation, including cash drawers, deposits, credit card reconciliations, and batch submissions.
Qualifications:
We seek candidates with a High School diploma (or equivalent) and one to three years of relevant experience. You should be an active contributor to a diverse team, capable of quickly assessing situations and devising effective solutions. A strong commitment to customer service is essential.
Physical Requirements:
This role requires a blend of desk work and mobility, including standing, sitting, lifting up to 50 pounds, walking, bending, and climbing stairs. Flexibility in scheduling is necessary, as shifts may include nights, weekends, and holidays. In return for your adaptability, we offer competitive compensation, hotel and food & beverage discounts, and the chance to be part of a dynamic and growing hospitality company.
Equal Opportunity Employer
We are committed to providing equal employment opportunities to all individuals, including protected veterans and individuals with disabilities.
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