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Account Executive
2 months ago
At Verint, we believe that customer engagement is the cornerstone of every successful global brand. Our mission is to empower organizations to elevate their Customer Experience (CX) and boost workforce productivity by delivering innovative CX Automation solutions.
We're seeking a talented Account Executive to join our team, who shares our passion for innovation and customer-centricity. As an Account Executive, you will be responsible for driving business growth in assigned accounts, with a focus on new add-on business and product expansion across our Voice of the Customer Solutions portfolio.
Key Responsibilities:- Identify, drive, and sell Verint solutions to assigned accounts, maintaining effective relationships and delivering impactful results.
- Develop and execute account strategies, setting quarterly and annual sales objectives and working closely with internal departments to achieve them.
- Establish and maintain cross-functional relationships with Pre-Sales, Channels, Sales Operations, Product House, and Customer Support teams.
- Lead regular calls and assign tasks to virtual team members, ensuring seamless collaboration and accountability.
- Own executive relationships, understanding customers' business needs and direction, and mapping our solutions to meet their objectives.
- Develop and own the overall sales pipeline, closing and prospecting into Verint's top accounts.
- Effectively interact with accounts at all levels, conducting face-to-face calls, conference calls, Webex, and email communications.
- Serve as a focal point for customer support issue escalation, maintaining high levels of customer satisfaction and loyalty.
- Provide sales presentations and product demonstrations to assigned customers and prospects.
- Maintain effective relationships with established customers, developing strategies to maximize revenue opportunities through increased portfolio usage.
- Provide accurate and timely reporting of activities, including weekly and monthly sales forecasts, sales pipeline status, and prospecting results.
- Bachelor's Degree or equivalent work experience.
- Five (5) years of sales experience, with success in selling high-value, complex, and long sales cycle enterprise software and/or high-value services and/or technical sales experience with knowledge management applications.
- Proven sales track record of quota attainment.
- Ability to effectively prospect and identify business opportunities, conduct needs analysis, and present and close solutions sales to targeted accounts in the Public Sector.
- Excellent presentation and communication skills, with the ability to penetrate and establish relationships with customer senior-level executives.
- Must possess excellent negotiation and closing skills, with the proven ability to qualify prospects from both an operational and financial standpoint.
- Travel approximately 25-75%.
- Successful completion of a background screening process, including employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations.
- Working knowledge of value-added ROI business process sales engagements/tools, especially with Public Sector clients.
- Experience with Voice of the Customer solutions.
- Working knowledge of knowledge management, online communities, or conversational AI software.
Verint Systems Inc. is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. We have a zero-tolerance policy against any form of discrimination, retaliation, or harassment, including sexual harassment or any other form of harassment, based on one's race, color, religion, national origin, or sex, pregnancy, sex stereotyping, disability, alienage or citizenship or immigration status, marital status, creed, genetic information, predisposition or carrier status, sexual orientation, military or Veteran status, political affiliation, familial status, caregiver status, status as a victim of domestic violence, unemployment status, natural hairstyles, sexual and other reproductive health decision-making, or any other classification or characteristic protected by applicable federal, state, or local laws.
