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Strategic Operations Supervisor

2 months ago


Hampton, Georgia, United States RIVERSIDE TRANSPORT GROUP Full time
Job Overview

Location
Remote

Industry
Logistics and Transportation

Position Summary

STRATEGIC OPERATIONS SUPERVISOR

The primary objective of a Strategic Operations Supervisor is to enhance and sustain revenue by overseeing a designated set of accounts with defined sales targets. These targets will be set on a monthly, quarterly, and annual basis. Success will be achieved by adhering to our established sales methodology to create a plan for the continuous growth and advancement of assigned accounts. This position acts as a liaison between the sales and carrier teams to establish success metrics for each client, ensuring that RIVERSIDE TRANSPORT GROUP clients receive exceptional service.

Key Responsibilities:
  • Foster client relationships to secure additional business and stimulate organic growth.
  • Respond to and manage freight requests from significant customer load boards.
  • Handle freight inquiries from various customer communications.
  • Provide competitive pricing for requests for proposals (RFPs).
  • Conduct regular service review meetings with clients.
  • Monitor personal portfolio metrics (revenue, margin, forecasts, etc.).
  • Implement the sales process effectively to manage accounts.
  • Develop a thorough understanding of the logistics brokerage sector.
  • Strategically address customer challenges to deliver our value propositions.
  • Resolve any issues that arise from pickup to delivery.
  • Collaborate with customer service representatives to set accurate pickup and delivery schedules.
  • Work alongside the carrier team and customer service to manage any additional charges.
  • Meet daily performance targets set by management and ensure compliance.
  • Coordinate with the carrier sales team and customer service to gather all necessary customer information.
  • Utilize company systems efficiently to perform all broker/dispatch functions.
  • Maintain precise billing information for each order assigned to carriers and communicate with relevant departments.
  • Provide accurate data on rates and approvals to ensure timely billing.
  • Supply proof of delivery or bill of lading upon request for each assigned order.
  • Be available for on-call duties as required by management.
  • Ensure the proper care of all office equipment.
  • Adapt to changes to optimize office operations for business needs.
Performance Metrics:
  • Excellence in customer service delivery.
  • Innovative problem-solving capabilities.
  • Strong attention to detail.
  • Goal-oriented and driven.
  • Team collaboration.
  • Positive demeanor.
  • Punctuality and dependability.
  • Strong work ethic and performance quality.
  • Effective communication skills.
  • Adaptability and flexibility.
  • Ability to manage multiple tasks and prioritize effectively.
Qualifications

Requirements:
  • Experience: A minimum of 12 years in logistics management is preferred.
  • Education: A bachelor's degree is preferred.