Dedicated Operations Manager

2 weeks ago

Hampton, Georgia, United States RIVERSIDE TRANSPORT GROUP Full time
Job Title: Dedicated Operations Manager

Riverside Transport Group is seeking a highly skilled Dedicated Operations Manager to join our team. As a key member of our operations team, you will be responsible for managing a portfolio of accounts with specific sales goals, executing against our defined sales process to develop a strategy for ongoing growth and development of assigned accounts.

Key Responsibilities:
  • Engage customers to build relationships and generate organic growth
  • Bid on and pull freight from large customer load boards
  • Pull freight from ad hoc customer emails and phone calls
  • Competitively price RFPs
  • Hold regularly scheduled service review meetings with clients
  • Manage personal portfolio metrics (revenue, margin, monthly forecast, forecast accuracy, volume, etc.)
  • Understand and execute against the sales process to manage accounts
  • Develop a comprehensive understanding of the transportation brokerage industry
  • Think strategically around customer problems to deliver our value proposition(s)
  • Address any questions/issues that occur during time of pickup through time of delivery
  • Work with customer service representative to accurately set all pickup and delivery appointments
  • Work with carrier team and customer service representative with any accessorial charges that occur
  • Achieve daily goals assigned by management and oversee that daily goals are being met
  • Work with carrier sales team, customer service representative, and management to understand all customer information and needs to accurately provide the best service for each order
  • Understand all functionality within our company's system to accurately perform all broker/dispatch to carriers efficiently
  • Maintain accurate billing information under each order assigned to carriers while providing information to the billing department, customer service representative, and team manager for correct payment
  • Providing correct data on rates, spot pricing, and approvals to the billing department to insure all billing is accurate to meet billing needs in a timely manner
  • Accurately providing proof of delivery or bill of lading on each assigned order upon request
  • Required to be on-call as requested per management
  • Insure all office property (including laptop and cell phone) are taken care of
  • Flexibility to change to provide the best office structure to meet business needs
Evaluations:
  • Delivering first-class customer service
  • Creative problem solver
  • High attention to detail
  • Goal-oriented and motivated
  • Teamwork
  • Positive attitude
  • Punctuality and reliability
  • Hard work ethic and quality performance
  • Strong communication skills
  • Adaptability and flexibility
  • Ability to multitask and prioritize
Qualifications:
  • Experience: 12 years in transportation logistics management preferred
  • Education: Bachelor's degree preferred

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