Application Support Specialist 2

1 week ago


Lincoln, Nebraska, United States Union Bank & Trust Full time
Job Summary

We are seeking an experienced Application Support Specialist 2 to join our team at Union Bank & Trust. In this role, you will provide technical support for banking software applications, troubleshoot issues, and collaborate with cross-functional teams to ensure successful project delivery.

Key Responsibilities
  • Provide end-user software support for banking software applications via phone, email, and onsite.
  • Oversee the daily performance of banking software applications and answer end-user inquiries regarding computer software operation.
  • Manage support ticket requests from front-line support and escalate to vendor support as needed.
  • Complete change management requests and represent changes in accordance with change management policies and procedures.
  • Research and analyze basic and complex issues surrounding the processes and systems of an organization.
  • Develop and maintain a full understanding of banking software applications and stay abreast of relevant industry trends and best practices.
  • Test, maintain, and monitor computer and application server programs and systems.
Requirements
  • 3-5 years of experience in Loan Origination/Operations/Servicing/Training.
  • nCino Commercial Loan Origination System Administrator Certification within 18 months of start date.
  • Proficient in Microsoft Word, Excel, and working with other financial system software.
  • Proven ability to understand complex business and technical concepts.
  • Hands-on vendor management experience as it relates to support for issue management and escalation.
Preferred Qualifications
  • Adaptability and flexibility in a dynamic, fast-paced environment.
  • Problem solver.
  • Effective communicator.
  • Organized and detail-oriented.
  • Independent with a team orientation.
  • Time efficient in managing multiple projects.
Working Environment

This role is eligible for hybrid work from home opportunity under the work from home guidelines upon completion of onboarding.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.



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