Application Support Specialist
1 week ago
We are seeking an experienced Application Support Specialist to join our team at Union Bank & Trust. As a key member of our support team, you will be responsible for providing technical support to our banking software applications, ensuring seamless system performance, and collaborating with other departments to drive successful implementation and support.
Key Responsibilities- Provide technical support to end-users via phone, email, and onsite visits for banking software applications.
- Oversee the daily performance of banking software applications, resolving issues by reading technical manuals, vendor support, or conferring with users.
- Lead and direct other departments to ensure successful implementation and support.
- Prioritize and validate customer needs and requests for product changes and enhancements.
- Manage support ticket requests from front-line support, escalating to vendor support as needed.
- Complete change management requests and represent changes in accordance with change management policies and procedures.
- Research and analyze basic and complex issues surrounding processes and systems, making recommendations for improving processes, efficiency, and practices.
- Simulate and test process improvements, communicating changes to business units and providing training as needed.
- Troubleshoot and develop technical solutions related to software, independently or as a team.
- Create workaround procedures when standard procedures fail, ensuring issues are resolved in a timely fashion.
- Escalate urgent problems requiring more in-depth knowledge to the appropriate resources.
- 3-5 years of experience in Loan Origination/Operations/Servicing/Training.
- nCino Commercial Loan Origination System Administrator Certification within 18 months of start date.
- Proficient in Microsoft Word, Excel, and working with other financial system software.
- Proven ability to understand complex business and technical concepts.
- Hands-on vendor management experience related to support for issue management and escalation.
- Adaptability and flexibility in a dynamic, fast-paced environment.
- Problem-solving skills.
- Effective communication skills.
- Organized and detail-oriented.
- Independent with a team orientation.
- Time-efficient in managing multiple projects.
This role is eligible for hybrid work-from-home opportunities under the work-from-home guidelines upon completion of onboarding.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
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