Application Support Specialist

1 week ago


Lincoln, Nebraska, United States Union Bank & Trust Full time
Job Summary

We are seeking an experienced Application Support Specialist to join our team at Union Bank & Trust. As a key member of our support team, you will be responsible for providing technical support to our banking software applications, ensuring seamless system performance, and collaborating with other departments to drive successful implementation and support.

Key Responsibilities
  • Provide technical support to end-users via phone, email, and onsite visits for banking software applications.
  • Oversee the daily performance of banking software applications, resolving issues by reading technical manuals, vendor support, or conferring with users.
  • Lead and direct other departments to ensure successful implementation and support.
  • Prioritize and validate customer needs and requests for product changes and enhancements.
  • Manage support ticket requests from front-line support, escalating to vendor support as needed.
  • Complete change management requests and represent changes in accordance with change management policies and procedures.
  • Research and analyze basic and complex issues surrounding processes and systems, making recommendations for improving processes, efficiency, and practices.
  • Simulate and test process improvements, communicating changes to business units and providing training as needed.
  • Troubleshoot and develop technical solutions related to software, independently or as a team.
  • Create workaround procedures when standard procedures fail, ensuring issues are resolved in a timely fashion.
  • Escalate urgent problems requiring more in-depth knowledge to the appropriate resources.
Requirements
  • 3-5 years of experience in Loan Origination/Operations/Servicing/Training.
  • nCino Commercial Loan Origination System Administrator Certification within 18 months of start date.
  • Proficient in Microsoft Word, Excel, and working with other financial system software.
  • Proven ability to understand complex business and technical concepts.
  • Hands-on vendor management experience related to support for issue management and escalation.
Preferred Qualifications
  • Adaptability and flexibility in a dynamic, fast-paced environment.
  • Problem-solving skills.
  • Effective communication skills.
  • Organized and detail-oriented.
  • Independent with a team orientation.
  • Time-efficient in managing multiple projects.
Working Environment

This role is eligible for hybrid work-from-home opportunities under the work-from-home guidelines upon completion of onboarding.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.



  • Lincoln, Nebraska, United States Union Bank & Trust Full time

    Job SummaryWe are seeking an experienced Application Support Specialist 2 to join our team at Union Bank & Trust. In this role, you will provide technical support for banking software applications, troubleshoot issues, and collaborate with cross-functional teams to ensure successful project delivery.Key ResponsibilitiesProvide end-user software support for...


  • Lincoln, Nebraska, United States Bryan Health Full time

    Job Title: Healthcare Applications SpecialistOverview:The Healthcare Applications Specialist is responsible for the analysis, design, testing, debugging, integration, implementation, maintenance, and support of healthcare and business-related information systems. This role involves close collaboration with various business units to thoroughly understand the...


  • Lincoln, Nebraska, United States State of Nebraska Full time

    Job SummaryWe are seeking a highly skilled Business Applications Support Technician to join our team at the State of Nebraska. As a key member of our support team, you will provide technical assistance and support to our customers, ensuring they receive the best possible service.Key ResponsibilitiesProvide technical support and assistance to customers via...


  • Lincoln, Nebraska, United States Union Bank & Trust Company Full time

    Job Description**Job Summary:**We are seeking an experienced Application Support Specialist 2 to join our team at Union Bank & Trust Company. As a key member of our banking software support team, you will be responsible for providing top-notch support to our end-users, analyzing complex issues, and implementing process improvements.Key...

  • Support Specialist

    2 weeks ago


    Lincoln, Nebraska, United States Wyndy LLC Full time

    Job SummaryWe are seeking a highly skilled and compassionate Support Specialist to join our team at Wyndy LLC. As a Support Specialist, you will play a vital role in providing assistance and guidance to individuals in need.Key ResponsibilitiesOffer support and problem-solving to promote the well-being and success of individualsCollaborate with various...


  • Lincoln, Nebraska, United States KMM Full time

    Position Overview:The Procurement Support Specialist plays a vital role in the process of acquiring goods and services, including essential materials, tools, and supplies necessary for operations. Key Responsibilities:- Monitor and track the delivery of purchase orders.- Arrange for expedited deliveries as needed.- Facilitate communication and coordination...


  • Lincoln, Nebraska, United States KMM Full time

    Position Overview:The Procurement Support Specialist plays a crucial role in the process of acquiring goods and services, including essential materials, tools, and supplies necessary for operations. Key Responsibilities:- Monitor and track the delivery of purchase orders.- Organize special delivery requests.- Facilitate communication between suppliers and...

  • IT Support Specialist

    3 weeks ago


    Lincoln, Nebraska, United States Ameritas Full time

    About the Role:Ameritas is seeking a highly motivated and detail-oriented IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing top-notch technical support to our employees, ensuring that their computer equipment and software are running smoothly and efficiently.Key Responsibilities:Execute associate moves...


  • Lincoln, Nebraska, United States KMM Full time

    Position Overview:The Procurement Support Specialist plays a crucial role in the process of acquiring goods and services, including essential materials, tools, and supplies necessary for operations. Key Responsibilities:- Monitor and track the delivery of purchase orders.- Organize special delivery requests.- Facilitate communication and coordination between...


  • Lincoln, Nebraska, United States State of Nebraska Full time

    Job SummaryWe are seeking a highly skilled IT Infrastructure Support Specialist to join our team at the State of Nebraska. As a key member of our technology services team, you will provide advanced technical support for server applications, ensuring the smooth operation of our systems and services.Key ResponsibilitiesProvide technical support for server...


  • Lincoln, Nebraska, United States University of Nebraska Full time

    Job SummaryThis position will provide exceptional support to the university community and partnered areas through the utilization and promotion of industry-standard tools and best practices, consistent with ITS policies and standards.Key ResponsibilitiesAssist with the deployment of new technologies and documentation of processes.Track inventory and provide...


  • Lincoln, Nebraska, United States Bryan Health Full time

    GENERAL OVERVIEW:The role involves the analysis, design, testing, debugging, integration, implementation, training, maintenance, and support of healthcare and business-related computer systems. Establishing and nurturing professional relationships with both internal and external stakeholders is essential to ensure that information technology requirements are...


  • Lincoln, Nebraska, United States Fiserv Full time

    Job Title: Client Technical Support SpecialistWe are seeking a skilled Client Technical Support Specialist to join our team at Fiserv. As a key member of our support team, you will be responsible for providing technical assistance to our clients and internal associates.Key Responsibilities:Independently handle client calls, issues, and escalations with...


  • Lincoln, Nebraska, United States State of Nebraska Full time

    Job SummaryWe are seeking a highly skilled IT Infrastructure Support Specialist to join our team at the State of Nebraska. As a key member of our IT department, you will provide advanced technical support for server applications, ensuring the smooth operation of our state agencies' systems.Key ResponsibilitiesProvide technical support for server...


  • Lincoln, Nebraska, United States RemX Full time

    Job OverviewOur client in the Lincoln area is in search of an Office Support Specialist to enhance their operational efficiency. This role is pivotal in ensuring smooth administrative processes within the organization. Key ResponsibilitiesDraft and manage reports and communications for relevant management and departments.Schedule appointments and arrange...


  • Lincoln, Nebraska, United States Fidelity Investments Full time

    Job Description:We are seeking a highly skilled and empathetic Customer Support Specialist to join our team at Fidelity Investments. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients through phone, email, and other digital channels.Key Responsibilities:Establish rapport and show empathy...


  • Lincoln, Nebraska, United States Lincoln Public Schools Full time

    Lincoln Public Schools is seeking a skilled and dedicated individual to fill the role of Healthcare Support Specialist.As a Healthcare Support Specialist, you will play a vital role in providing high-quality healthcare services to the school community. Your primary responsibilities will include:• Providing first aid and CPR services to students and...


  • Lincoln, Nebraska, United States Catholic Health Initiatives Full time

    About the RoleWe are seeking a dedicated and compassionate individual to join our healthcare team as a Clinical Support Specialist. In this role, you will play a vital part in ensuring our patients receive exceptional care and attention throughout their clinic experience.Key ResponsibilitiesAdminister medications accurately and safely, adhering to patient...


  • Lincoln, Nebraska, United States Southeast Nebraska Development District Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at Southeast Nebraska Development District. As an Administrative Support Specialist, you will provide administrative support to ensure the efficient operation of our office.Key ResponsibilitiesProvide administrative support to ensure the...


  • Lincoln, Nebraska, United States Unavailable Full time

    Clinical Opportunities at CHI Health **About Us** CHI Health, a part of CommonSpirit Health, is a leading healthcare provider in Nebraska and southeast Iowa. Our network of 150+ clinics delivers quality care to patients across the region. **Job Summary** We are seeking a skilled Clinical Support Specialist to join our team. As a Clinical Support...