Operations Coordinator

2 weeks ago

Ames, Iowa, United States Mach Full time

About Mach:

At Mach, we aspire to be the foremost provider of essential automation solutions for off-road machinery, enhancing the production of food and fiber, construction of buildings, and management of infrastructure. Our mission is to drive innovation and transformation in off-road automation, empowering leading Original Equipment Manufacturers (OEMs) by delivering exceptional solutions in perception, navigation, route planning, monitoring, connectivity, and customizable tools tailored to their unique requirements.

Founded in 2022 through the merger of two prominent autonomy teams in agriculture and government sectors, Mach is tackling the expanding market for off-road autonomy and robotics, particularly in agriculture. We seek enthusiastic and driven individuals to join our highly skilled engineering team, particularly those who are eager to make a meaningful impact and leave a lasting legacy through their contributions.

Position Overview: Business Coordinator

As a Business Coordinator, you will play a vital role within our General and Administrative team, ensuring that Mach consistently delivers outstanding customer experiences from the first interaction through to product delivery.

Key Responsibilities:

Sales Support:

  • Create proposals, presentations, business plans, and assist in negotiations.
  • Facilitate discussions and follow-ups with clients to cover all aspects of the sales process.
  • Evaluate contract estimates, including proposed materials and production costs, to ensure they are reasonable and profitable.
  • Maintain accurate and up-to-date CRM data.

Marketing and Event Management:

  • Oversee the Marketing team’s activities related to the company’s social media presence, content, and various media campaigns.
  • Manage the calendar for trade shows, conferences, and expos, including registration and booth display management.

Client Relationship Management:

  • Build and sustain strong relationships with key clients and stakeholders.
  • Address customer inquiries, complaints, and feedback, ensuring timely resolutions.
  • Conduct customer satisfaction surveys and analyze feedback to enhance service delivery.

Project Coordination:

  • Oversee and manage special projects, ensuring timely and budget-compliant completion.
  • Develop project plans, timelines, and milestones, tracking progress effectively.
  • Collaborate with cross-functional teams to achieve project objectives.

Qualifications:

  • Strong negotiation and mediation capabilities.
  • Exceptional attention to detail to identify inconsistencies in contracts.
  • Previous experience in customer service with strong verbal and written communication skills.
  • Able to work independently and collaboratively within a team.
  • Ability to anticipate needs and manage the sales and purchasing process according to strict schedules.
  • Proven track record of driving continuous improvement in processes and enhancing sales efficiency.

Education:

  • Bachelor's degree in Business Administration, Marketing, or a related field is preferred.

Experience:

  • 3-5 years of experience in a business coordination, administrative, or project management role.
  • Experience in a startup or fast-paced environment is advantageous.

Technical Skills:

  • Proficiency in Microsoft Office Suite and Google Workspace.
  • Experience with CRM software and project management tools.
  • Familiarity with financial software is a plus.

Personal Attributes:

  • Strong organizational and multitasking skills.
  • Excellent problem-solving abilities and attention to detail.
  • High level of professionalism and confidentiality.
  • Strong interpersonal skills with the ability to build relationships at all organizational levels.

Benefits:

  • Unlimited vacation and paid time off.
  • 10+ paid holidays.
  • 75% company-sponsored health plan.
  • Dental, vision, and 401K options available.
  • Equity incentive through profit interests.

Other Requirements:

  • Must be a US Citizen.
  • Ability to pass a background check.

Job Type: Full-time

Salary: $70,000 - $85,000 per year, based on experience and qualifications.

Work Environment: Hybrid work model requiring in-office presence for at least two full days a week.

Skills Assessment: Candidates will be required to generate proposals as part of the application process.

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