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Operations Coordinator

2 months ago

Ames, Iowa, United States Mach Full time

About Mach:

At Mach, we aspire to be the foremost provider of essential automation solutions for off-road machinery, enhancing the production of food and fiber, the construction of buildings, and the management of infrastructure. Our mission is to drive innovation and transformation in off-road automation, empowering leading Original Equipment Manufacturers (OEMs) by delivering top-tier solutions in perception, navigation, route planning, monitoring, connectivity, and customizable tools tailored to their specific requirements.

Founded in 2022 through the merger of two prominent autonomy teams in agriculture and government sectors, Mach is positioned to address the increasing demand for off-road autonomy and robotics, particularly in agriculture. We seek dedicated and driven individuals to join our accomplished engineering team, especially those who are eager to make a meaningful impact and leave a lasting legacy through their contributions.

Position Overview: Business Coordinator

As a Business Coordinator, you will play a pivotal role in our General and Administrative team, ensuring that Mach consistently delivers exceptional customer experiences from the initial engagement through to product delivery.

Key Responsibilities:

Sales Support:

  • Create proposals, presentations, and business plans while assisting in negotiations.
  • Facilitate discussions and follow-ups with clients to cover all facets of the sales process.
  • Evaluate contract estimates, including proposed materials and production costs, to ensure accuracy and profitability.
  • Maintain and update CRM data to ensure all records are precise and current.

Marketing and Event Management:

  • Oversee the Marketing team’s efforts regarding the company’s social media presence, content, and various media campaigns.
  • Manage the calendar for trade shows, conferences, and expos, including registration and booth management.

Client Relationship Management:

  • Establish and nurture strong relationships with key clients and stakeholders.
  • Address customer inquiries, complaints, and feedback, ensuring prompt and effective resolutions.
  • Conduct customer satisfaction surveys and analyze feedback to enhance service delivery.

Project Coordination:

  • Oversee and manage special projects, ensuring timely and budget-compliant completion.
  • Develop project plans, timelines, and milestones while tracking progress.
  • Collaborate with cross-functional teams to achieve project objectives.

Qualifications:

  • Strong negotiation and mediation capabilities.
  • Exceptional attention to detail to identify inconsistencies in contracts.
  • Prior experience in customer service with strong verbal and written communication skills.
  • Able to work independently and collaboratively within a team.
  • Ability to anticipate needs and manage the sales and purchasing process according to strict timelines.
  • Proven ability to drive continuous improvement in processes and enhance the efficiency of sales efforts.

Education:

  • Bachelor's degree in Business Administration, Marketing, or a related field is preferred.

Experience:

  • 3-5 years of experience in a business coordination, administrative, or project management capacity.
  • Experience in a startup or fast-paced environment is advantageous.

Technical Proficiencies:

  • Proficient in Microsoft Office Suite and Google Workspace.
  • Experience with CRM software and project management tools.
  • Familiarity with financial software is a plus.

Personal Attributes:

  • Strong organizational and multitasking skills.
  • Excellent problem-solving abilities and attention to detail.
  • High level of professionalism and confidentiality.
  • Strong interpersonal skills with the ability to build relationships at all organizational levels.

Benefits:

  • Unlimited vacation and paid time off.
  • 10+ Paid Holidays.
  • 75% company-sponsored health plan.
  • Dental, Vision, and 401K options available.
  • Equity incentive through profit interests.

Other Requirements:

  • Must be a US Citizen.
  • Ability to pass a background check.

Job Type: Full-time

Salary: $70,000 - $85,000 per year, based on experience and qualifications.

Work Environment: Hybrid work model requiring in-office presence for at least two full days each week.

Skills Assessment: Candidates will be required to generate proposals as part of the assessment process.