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Client Operations Coordinator

2 months ago

Ames, Iowa, United States Trace Genomics Full time
Job Overview

Trace Genomics is on the lookout for a Customer Operations Specialist to enhance our expanding team. Our innovative aggregated soil data products deliver exceptional value to our enterprise clients, providing insights that empower them to make informed decisions regarding product targeting, sustainability objectives, and enhancing farmer livelihoods.

The Customer Operations Specialist will play a crucial role in facilitating effective communication and support between our organization and our esteemed clients. This position acts as a vital link, aligning our cutting-edge technology solutions with the specific needs and expectations of both customers and internal teams.

Key Responsibilities
  • Customer Experience & Support:
    • Deliver outstanding customer service across multiple channels, ensuring inquiries are addressed and resolved promptly.
    • Serve as the main point of contact for customer questions, guiding them through product functionalities and service offerings.
    • Develop a comprehensive understanding of our products and services, becoming a proficient user of our platform.
    • Proactively identify trends and opportunities to enhance customer feedback mechanisms.
  • Order Management and Logistics:
    • Streamline the order processing workflow, including entry, fulfillment, and tracking.
    • Quickly resolve any challenges related to order processing or delivery issues.
  • Relationship Management:
    • Build and maintain strong relationships with clients to understand their needs and objectives.
    • Keep clients informed about their transactions, ensuring transparency throughout the process.
    • Collaborate with sales, marketing, and product teams to align efforts and enhance customer satisfaction.
  • Data Analysis and Reporting:
    • Leverage data analytics tools to monitor customer interactions, identify patterns, and generate insights for improving the customer experience.
    • Prepare regular reports on key performance indicators, including customer satisfaction metrics and order fulfillment rates.
Preferred Qualifications
  • Minimum of 2 years of experience in customer service, operations, or a related field.
  • Familiarity with the agricultural sector through previous employment or personal experience.
  • Proficiency in Salesforce CRM is required.
  • Strong interpersonal skills and a genuine passion for customer engagement.
  • Excellent verbal and written communication abilities.
  • Meticulous attention to detail and commitment to follow-through.
  • Dedication to delivering an exceptional customer experience.

Equal Opportunity Employer: Trace Genomics is committed to diversity and inclusion. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.