Patient Services Representative Supervisor

4 days ago


Urbana, Illinois, United States Carle Foundation Hospital Full time
Job Summary

The Patient Services Supervisor is a key leadership role at Carle Foundation Hospital, responsible for overseeing the activities of Patient Care Support staff in Med Subspeciality Clinics. This position requires strong leadership and organizational skills, with the ability to communicate effectively and work collaboratively with others.

Key Responsibilities
  • Coordinates activities of Patient Care Support staff
  • Performs essential job functions as direct reports
  • Recommends and initiates various personnel actions, including hiring, performance appraisals, disciplinary actions, and promotions
  • Makes work assignments and reviews and edits work of direct reports
  • Ensures staff members are adequately trained and competent to perform all required job tasks
  • Resolves work-related issues or assists employees in solving work-related issues
  • Participates in development and planning of fiscal budget(s)
  • Disciplinary action under the guidance of Human Resources and the Patient Care Manager
  • Payroll
  • Duties assigned by the Patient Care Manager
Requirements
  • Associate's Degree or CHAA certification within one (1) year of employment
  • Successful completion of medical terminology course within one (1) year of start date in position
  • Completion of Foundations of Leadership/Leadership HR series
  • One (1) year Healthcare experience
Skills and Knowledge
  • Leadership and organizational skills
  • Ability to communicate effectively and work collaboratively with others
  • Ability to motivate, accept, and institute changes
  • Ability to confront, resolve, and remain tactful in addressing complaints


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