Patient Services Coordinator

5 days ago


Urbana, Illinois, United States Carle Health Full time
Job Summary

The Patient Services Representative plays a vital role in ensuring the smooth operation of our clinics. As a key member of our team, you will be responsible for coordinating and participating in various duties associated with daily clinic preparation, patient identification, patient check-in, charge posting, cash management, and basic patient appointment scheduling.

Key Responsibilities
  • Coordinate Clinic Preparation: Participate in daily clinic preparation, including patient identification, patient check-in, charge posting, cash management, and patient appointment scheduling.
  • Provide Excellent Customer Service: Convey a positive image and provide information to ensure patients' needs are met.
  • Manage Patient Care Requests: Manage all incoming patient care requests related to in-basket activities, referrals, work queue activity, and incoming telephone calls.
  • Insurance and Benefits: Proficient with insurance coverage rules, including eligibility, network coverage, and benefits. Successful completion of mandatory insurance training and ongoing competency refreshers.
  • Communication and Teamwork: Competent in telephone system, takes and delivers messages to physicians, nurses, and others. Reports medical information obtained from patients and referring physicians accurately, completely, and in a timely manner.
Requirements
  • Education: Associates degree in a related field or three years of experience in an office/customer service environment.
  • Certification and Licensure: Successful completion of medical terminology course within one year of start date in position.
  • Experience: Previous public contact position, basic computer skills, and experience using fax machine, copier, and other general office equipment.
  • Skills and Knowledge: Strong communication skills, observes high standards of confidentiality, multiple tasks concurrently, memory for details, ability to prioritize and complete tasks under stressful conditions with interruptions, ability to accept and implement change, and function in instances where decisions are not always apparent.


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