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Patient Access Representative I- CPKH Patient Access Coordinator

2 months ago


Urbana, Illinois, United States Carle Foundation Hospital Full time
Job Summary

We are seeking a highly skilled Patient Access Representative to join our team at Carle Foundation Hospital. As a Patient Access Representative, you will play a critical role in ensuring the smooth registration and billing process for our patients.

Key Responsibilities
  • Registration and Data Integrity:
    • Engage with patients and/or their representatives to obtain and input accurate demographic and insurance data to ensure accuracy.
    • Consistently schedule, register, and obtain signatures in accordance with compliance regulations.
    • Collect accurate, complete, and compliant data from patients and/or guarantors.
    • Follow all policy and procedures related to optimal financial performance.
  • Customer Service:
    • Demonstrate Carle Health's values in all actions and interactions.
    • Consistently use AIDET and no point policy in all interactions.
    • Greet all patients and visitors with quality customer service and professionalism to ensure an exceptional patient experience.
    • Answer telephone calls in a clear, calm, and professional manner; screen calls by urgency and route calls promptly, accurately, and professionally to the appropriate team member or department.
  • Financial Services/Billing:
    • Understand basic self-pay or underinsured patient policies to refer to the appropriate teams for resolution.
    • Ensure accuracy of data collection by resolving registration errors as assigned by work queues.
    • Understand requirements for authorization and medical necessity.
    • Use standardized tools to identify missed information and secure proper documentation.
    • Ensure financial integrity of the billing system with accurate reconciliation for point-of-service collections and cash drawer balancing.
    • Utilize estimate tools within EPIC to accurately present financial liability.
    • Professionally process the collection of financial liability and facilitate payment arrangements.
  • Collaboration and Team Synergy:
    • Support and contribute to department goals by attending department meetings and participating in performance improvement activities.
    • Anticipate the need to assist coworkers and adapt to staff coverage at any registration areas/sites.
    • Assist new hires in training processes.
    • Demonstrate teamwork by working, acting, thinking, and collaborating as a team while supporting team decisions.
    • Maintain accountability for individual actions and encourage, support, teach, mentor, and resolve conflict in a healthy manner.
    • Promote and celebrate team achievements.
Requirements
  • Typing speed and accuracy of a minimum of 40 wpm.
  • Project a professional image.
  • Writes, reads, comprehends, and speaks fluent English.
  • Basic computer knowledge using word processing, spreadsheets, email, and web browser.
  • Ability to multi-task and work efficiently to maintain patient movement and schedules.
  • Ability to communicate and work collaboratively with Patient Access Manager, Patient Access Supervisor, Physicians, Physician offices, and Carle Health Ancillary departments.
Equal Employment Opportunity

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.