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Patient Services Coordinator

2 months ago


Urbana, Illinois, United States Carle Foundation Hospital Full time
Job Summary

The Patient Services Representative 1 coordinates and participates in a variety of duties associated with daily clinic preparation process, patient identification, patient check in, charge posting, cash management and basic patient appointment scheduling. Conveys a positive image and provides information to ensure patients' needs are met.

Key Responsibilities
  • Coordinates and participates in daily clinic preparation process, including patient identification, patient check in/out, charge posting, cash management, patient appointment scheduling, patient registration and account set-up, and phone calls.
  • Competent in telephone system, takes and delivers messages to physicians, nurses and others. Reports medical information obtained from patients and referring physicians accurately, completely and in a timely manner. Distributes all messages according to practice communication standards.
  • Serves as a role model by conducting self in a responsible, professional manner.
  • Manage all incoming patient care requests related to in-basket activities, referrals, work que activity, and incoming telephone calls.
  • Proficient with insurance coverage rules. Proficient with coverage and rules that apply to eligibility, network coverage, and benefits.
  • Successful completion of mandatory insurance training and ongoing competency refreshers.
  • Competent to initiate and secure prior authorizations as needed.
Requirements
  • Associates degree in a related field or three years of experience in an office/customer service environment.
  • Successful completion of medical terminology course within one year of start date in position.
  • Previous public contact position, basic computer skills, and experience using fax machine, copier and other general office equipment.
  • Strong communication skills; observes high standard of confidentiality; multiple tasks concurrently; memory for details; ability to prioritize and complete tasks under stressful conditions with interruptions; ability to accept and implement change and function in instances where decisions are not always apparent.