Customer Success Representative
1 week ago
We are a mission-driven company that provides sustainable job creation by enabling fair access to vehicle ownership for customers who've previously been excluded from financial services.
Our revenue-based vehicle financing and financial services empower mobility entrepreneurs around the world. We're backed by some of the world's leading investors.
About the RoleAs a Customer Success Representative at Moove Vehicle Limited, you will play a key role in ensuring our clients' satisfaction and success. Your responsibilities will include building strong relationships with customers, understanding their needs, and proactively addressing any issues or concerns.
You will work closely with cross-functional teams to deliver solutions, provide product insights, and contribute to the overall growth of client accounts. This role offers an exciting opportunity to foster client engagement, promote retention, and contribute to the continuous improvement of Moove's products and services.
Key Responsibilities- Monitor drivers' performance and identify areas for improvement.
- Conduct daily check-ins with drivers to ensure their needs are being met.
- Support drivers in resolving issues and concerns in a timely and effective manner.
- Proactively address any issues or concerns that may impact driver satisfaction or retention.
- Work closely with cross-functional teams to deliver solutions and provide product insights.
- Contribute to the overall growth of client accounts by identifying opportunities for upselling and cross-selling.
- Degree in any discipline.
- 1-year experience in customer care/support roles.
- Experience in the transportation industry is an added advantage.
- Excellent verbal and written communication skills in English.
- Proficient in the use of Microsoft Suites (Excel).
- Ability to manage people and prioritize tasks effectively.
- Daily retention targets as % of return walkins.
- Weekly churn targets.
- Daily Ticket resolutions for DPs basis physical and remote interactions.
- Daily Driver performance basis supply hour and trip targets of the city.
- Daily helping DPs increase earnings if SH is at optimal level, monitored via week on week DP earnings.
- Overall DP portfolio monitoring basis allocated count of DPs.
Our team is collaborative, positive, curious, and engaged. We think fast, work smart, laugh often, and are looking for like-minded people to join us in our mission to disrupt vehicle ownership and make financial freedom within reach.
We are strongly committed to diversity within our community. The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.
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