Customer Success Representative

5 days ago

San Francisco, California, United States Dagster Labs Full time
About Us

We're a pioneering software development company with a strong track record of delivering innovative, open-source solutions that have gained global recognition. Our team values clear, respectful, and effective communication, and we strive to foster a culture of creativity, curiosity, and empathy.

Our Mission

We're dedicated to empowering data platform engineers, data engineers, and full-stack data scientists by providing them with a robust and reliable toolset. Our goal is to make our stakeholders more independent and our systems more resilient.

About the Role

We're seeking a highly motivated and experienced Customer Success Representative to join our growing team at Dagster Labs. As a key member of our Customer Success Team, you'll play a crucial role in building and maintaining strong relationships with our customers, identifying opportunities for growth, and driving customer satisfaction.

Responsibilities
  • Onboarding and Support: Ensure a seamless onboarding experience for new customers, providing them with the necessary resources and support to get the most out of our product.
  • Customer Analysis: Analyze customer data and metrics to identify trends, proactively address potential issues, and inform business decisions.
  • Collaboration and Communication: Work closely with our sales and product teams to identify upsell and cross-sell opportunities, and to gather customer feedback that can inform product improvements.
Requirements
  • Experience: 3-5 years of experience in a customer success or account management role, preferably in the SaaS industry.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to effectively communicate technical information to non-technical stakeholders.
  • Analytical Skills: Strong analytical skills, with the ability to use data to identify trends and drive decision-making.
  • Time Management: Ability to manage multiple priorities and work effectively in a fast-paced environment.
Preferred Qualifications
  • Cross-Functional Experience: Experience working with cross-functional teams, including sales, product, and customer support.
  • Process Improvement: Experience building and improving existing processes.
  • Interpersonal Skills: Strong interpersonal skills, with the ability to build relationships with customers and key stakeholders.
  • Customer Focus: Passion for delivering exceptional customer experiences and driving customer success.
  • Technical Knowledge: Familiarity with dev tools, development processes, and/or software development workflows is a plus.

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