Senior Customer Success Strategist

2 weeks ago

San Francisco, California, United States Cervin Full time

Position Overview:

The Customer Success Manager is a pivotal role within Cervin, reporting directly to the regional Customer Success leader. This position serves as the primary liaison between Cervin and our clients following the sales process.

As experts in Cervin's offerings, you will guide our new and existing clients through the implementation and utilization of our solutions, ensuring they achieve their objectives and derive maximum value.

The ideal candidate will possess a genuine passion for customer success, coupled with a strong interest in software development and DevOps, alongside a solid foundation in sales.

At Cervin, we prioritize customer satisfaction and are committed to significant growth year over year.

Key Responsibilities:

Client Onboarding:
You will facilitate the transition of new clients from the sales team to successful product activation.

This involves creating success plans to familiarize clients with the platform, managing onboarding projects, assisting clients in selecting the most suitable enablement paths, and continuously evaluating their adoption levels.


Risk Assessment and Management:
Proactively identify and address risks that may hinder adoption or lead to churn.

You will develop a risk management strategy and collaborate with the account team to guide clients toward success.


Technical Support:
Maintain an in-depth understanding of Cervin's products and provide clients with insights on best practices for implementation and adoption.

Proactive Sales:
Monitor client progress against their key objectives and identify opportunities for upselling additional products and services, as well as new features that enhance the value of our solutions.

Trusted Advisor Role:

Develop a deep understanding of your clients' needs and establish trust to become an integral part of their team.

Offer tailored guidance to help clients maximize their investment in Cervin.

Champion Development & Executive Engagement:
Excel at building relationships with key advocates within client organizations who actively promote Cervin's value.

Partner with these champions to leverage success metrics and insights to secure executive sponsorship.


Focus on Renewals and Growth:
Be comfortable managing a portfolio and providing weekly forecasts.

Collaborate with clients, sales, and deal desk to ensure timely execution of renewal agreements and identify opportunities for account expansion.


Candidate Profile:

Self-Starter with Entrepreneurial Spirit:
Demonstrate a proactive approach to your responsibilities, maintaining a sense of urgency in a dynamic environment.

Commitment to Learning and Development:
Show enthusiasm for continuous improvement and personal growth at Cervin, actively seeking and providing feedback.

Curiosity and Critical Thinking:
Exhibit a strong desire for knowledge and a natural inclination to ask questions.

Exceptional Communication Skills:
Possess outstanding verbal and written communication abilities.

Organized and Independent:
Effectively manage your workload with a structured approach to time management, requiring minimal external direction.

Adaptability:
Thrive in a fast-paced and evolving organizational landscape.

Sales Proficiency:
Demonstrate strong negotiation skills and a readiness to manage a revenue target. This role is focused on commercial success.

Problem-Solving Skills:
Possess strong analytical abilities and enjoy tackling complex client challenges, escalating issues when necessary in a clear and effective manner.

Collaborative Team Player:
Work well with others, knowing when to involve specialists or leaders and proactively keeping stakeholders informed.

Qualifications:


5+ years of experience in a customer-facing role, preferably in account management, customer success, or onboarding/implementation, with a proven track record of exceeding targets.

Experience managing the renewal process and being accountable for retention metrics. This is a commercially focused Customer Success team.
Strong skills in discovery and qualification; familiarity with sales methodologies such as Command of the Message or MEDDIC is preferred.
Demonstrated project management capabilities, with experience holding clients and cross-functional teams accountable to timelines.
Experience with technical products, ideally interacting with developers or other technical stakeholders as primary clients. Experience in the DevOps sector is preferred.
Experience with both proactive and reactive customer success strategies.
While we will provide training on Cervin's offerings, a foundational level of technical knowledge is expected.
Proven ability to advocate for both clients and the organization.

Effectively represent the voice of the customer within the company while balancing client requests with the organization's vision.


Compensation:
Target compensation ranges based on geographic zones for this role.

Cervin is committed to transparency in compensation and offers a comprehensive benefits package, including Restricted Stock Units (RSUs), health, vision, and dental insurance, as well as mental health support.


About Cervin:
Cervin is dedicated to transforming the software delivery landscape, addressing the challenges of slow development cycles, costly outages, and fragmented customer experiences that hinder developers from achieving their best work.

Our platform empowers developers to innovate more rapidly while providing safeguards to revert changes when necessary.

By enabling targeted product experiences for specific customer segments, we maximize the impact of every feature. Our approach to gradual rollouts mitigates the risks associated with large-scale technology migrations.

At Cervin, we believe in the strength of collaborative teams. We are committed to fostering a culture that values humility, openness, collaboration, respect, and kindness. We are an equal opportunity employer and embrace diversity within our workforce.

We do not discriminate based on race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status.

  • Senior Customer Success Strategist

    2 weeks ago

    San Francisco, California, United States Pager Full time

    PagerDuty empowers teams across various sectors to excel in their essential tasks that propel business advancement through the PagerDuty Operations Cloud.The Senior Customer Success Strategist is positioned at the key stakeholder level of customers, cultivating and nurturing robust relationships to facilitate customers in accelerating their digital...

  • Senior Customer Success Strategist

    2 weeks ago

    San Francisco, California, United States Pager Full time

    PagerDuty empowers teams across various sectors to perform essential tasks that propel business growth through the PagerDuty Operations Cloud.The Senior Customer Success Strategist is dedicated to engaging with key stakeholders within customer organizations, nurturing and developing robust relationships to facilitate their digital transformation...

  • Senior Customer Success Strategist

    2 weeks ago

    San Mateo, California, United States Tipalti Full time

    Overview:As a Senior Customer Success Strategist, you will be instrumental in guiding our clients towards realizing their goals with our innovative solutions. Key Responsibilities:- Manage a diverse portfolio of over 1,000 clients throughout their journey post-implementation, ensuring seamless adoption and ongoing engagement with new features and...

  • Senior Customer Success Strategist

    2 weeks ago

    San Francisco, California, United States Cervin Full time

    Position Overview:The Customer Success Strategist will report directly to the regional Customer Success leader and serve as the primary liaison between Cervin and our clients following the sales process. This role requires expertise in guiding our new and growing clients through implementation and adoption, ensuring they achieve their desired outcomes and...

  • Senior Client Success Strategist

    2 weeks ago

    San Francisco, California, United States BigID Full time

    About Us: BigID stands at the forefront of technology innovation, specializing in solutions for data security, compliance, privacy, and governance. Our mission is to empower clients to mitigate risks, foster innovation, achieve compliance, cultivate trust, make informed decisions, and maximize the value of their data. Join our global team committed to...

  • Client Success Strategist

    2 weeks ago

    San Francisco, California, United States Coperniq Inc. Full time

    Position: Client Success StrategistCompany: Coperniq Inc.Coperniq Inc. stands at the forefront of the energy landscape, transforming solar and energy contractors into the utility companies of tomorrow. Our innovative platform enhances operational workflows and maximizes customer satisfaction.About UsAt Coperniq Inc., we are dedicated to redefining the energy...

  • Senior Client Success Strategist

    2 weeks ago

    San Francisco, California, United States Checkr Full time

    About CheckrCheckr is revolutionizing the employment landscape by creating a more equitable hiring process. Our mission is to provide a swift and just method for screening potential employees. Founded in 2014 and currently valued at $5B, Checkr leverages cutting-edge technology and machine learning to empower hiring teams, enabling numerous organizations...

  • Client Success Strategist

    2 weeks ago

    San Francisco, California, United States The Ladders Full time

    About The Ladders: At The Ladders, we are pioneering the future of career advancement and professional growth.The core challenge in today's job market is not as straightforward as it may seem: it revolves around the quality of candidate engagement. In fact, the success of any recruitment initiative today hinges on the effectiveness of communication and...

  • Senior Wealth Strategist

    1 week ago

    San Francisco, California, United States Wells Fargo Full time

    Senior Financial Planning StrategistKey Responsibilities:Collaborate with relationship managers to deliver exceptional client experiences and drive business growth.Assist in assessing clients' goals, objectives, and current financial situations to identify opportunities for improvement.Work collaboratively with the relationship manager to develop and...

  • Senior Product Strategist

    2 weeks ago

    San Francisco, California, United States Jobot Full time

    Join Our Team as a Senior Product StrategistAt Jobot, we are on the lookout for a talented Senior Product Strategist to lead our innovative AI product line. This role is pivotal in shaping the future of travel solutions, ensuring our offerings resonate with customer needs and align with our strategic vision.Why Work With Us?We pride ourselves on being a...

  • Enterprise Customer Success Strategist

    1 month ago

    San Francisco, California, United States Turing Labs Inc. Full time

    Our StoryAt Turing, we're driven to build software that helps Consumer Packaged Goods (CPG) companies make products that are safer, smarter, and leaner. Our platform uses data, AI, and technology that enable CPG companies to develop best-quality innovative products 10x faster. ‍Simply put, we are disrupting the 120-year process of developing products. Many...

  • Senior Manager, Customer Success Strategy

    3 days ago

    San Francisco, California, United States Atlassian Full time

    About the RoleWe are seeking a highly motivated and experienced Senior Manager, Customer Success Strategy, to join our Customer Experience & Strategic Programs team at Atlassian.Key ResponsibilitiesStrategic Planning: Develop and implement comprehensive enterprise customer success strategies that align with Atlassian's business goals and customer...

  • Client Success Strategist

    7 days ago

    San Francisco, California, United States Klaritylaw Full time

    Klaritylaw is at the forefront of Natural Language Processing, specifically tailored for Finance and Accounting departments. Our cutting-edge solutions are designed to automate the document review process, enabling organizations to enhance efficiency, maintain compliance, and optimize contract evaluations.With a robust emphasis on Revenue Recognition, we...

  • Lead Customer Success Strategist

    2 weeks ago

    San Francisco, California, United States LinkedIn Full time

    Company OverviewAt LinkedIn, we are dedicated to fostering economic opportunities for every member of the global workforce. Our innovative products empower individuals to forge meaningful connections, uncover exciting career prospects, enhance their skills, and gain valuable insights on a daily basis. We prioritize the growth of our employees by investing in...

  • Senior Technology Strategist

    5 days ago

    San Francisco, California, United States Autodesk Full time

    About the RoleWe are seeking a highly skilled Senior Technology Strategist to join our team at Autodesk. As a key member of our organization, you will play a critical role in shaping our technology strategy and driving innovation across the company.Key ResponsibilitiesDevelop and implement a comprehensive technology strategy that aligns with the company's...

  • Client Success Strategist

    7 days ago

    San Francisco, California, United States Klarity Intelligence, Inc Full time

    Overview Klarity Intelligence, Inc. leverages advanced Natural Language Processing to streamline document analysis for Finance and Accounting departments. Our solution addresses the challenges of disorganized and incomplete data within platforms such as Salesforce and Netsuite. Our clientele includes industry leaders like Okta, Cloudflare, OpenAI, and Coupa,...

  • Senior Client Success Strategist

    2 weeks ago

    San Jose, California, United States Akraya Full time

    Key Competencies: Strategic Planning, Digital Marketing, Program Management, Customer Success, Executive Leadership. Contract Type: W2 Only (#LI-Remote) Compensation: $53.00 per hour on W2 Position Overview: As a Senior Client Success Strategist, you will play a crucial role in transforming customer experiences within the digital marketing sector. In this...

  • Customer Success Strategist

    5 days ago

    San Francisco, California, United States Rippling Full time

    About RipplingRippling is a leading provider of cloud-based human capital management (HCM) solutions, offering a comprehensive platform that streamlines HR, IT, and finance operations for businesses of all sizes.Our mission is to empower organizations to manage and automate every aspect of the employee lifecycle, from onboarding to offboarding, in a single,...

  • Lead Customer Success Strategist

    2 weeks ago

    San Jose, California, United States Balbix Full time

    About UsBalbix stands at the forefront of cybersecurity posture automation, providing an unparalleled platform that leverages AI and automation to transform how leading organizations manage their cyber risk. Our innovative Balbix Security Cloud empowers security teams to effectively inventory both cloud and on-premises assets, manage vulnerabilities, and...

  • Client Success Strategist

    2 weeks ago

    San Francisco, California, United States R-Zero Full time

    About R-Zero: R-Zero is committed to fostering safer and healthier indoor environments for everyone. Join our innovative team as we blend science, public health, and technology to redefine the future of human health.Position Overview: We are seeking a Client Success Strategist to cultivate and enhance relationships with our current clientele. Your role will...