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Customer Success Representative

2 months ago

San Diego, California, United States Sunsational Swim School Full time
About Us

Sunsational Swim School is a leading provider of private swim instruction, serving clients nationwide with a team of experienced instructors.


Job Summary

We are seeking a highly skilled Customer Success Representative to join our team. As a key member of our Client Experience team, you will be responsible for delivering exceptional customer service, building strong relationships with clients, and driving sales growth.


Key Responsibilities
  • Client Communication: Respond to client inquiries, resolve issues, and provide personalized support to ensure a positive experience.
  • Sales and Growth: Identify opportunities to upsell and cross-sell services, and work with clients to create customized solutions that meet their needs.
  • Account Management: Manage client accounts, track interactions, and maintain accurate records to ensure seamless communication and service delivery.
  • Team Collaboration: Work closely with our instructor team to ensure timely and effective delivery of services, and collaborate with other departments to resolve issues and improve processes.

Requirements
  • Excellent Communication Skills: Possess strong verbal and written communication skills, with the ability to effectively communicate with clients, instructors, and internal teams.
  • Results-Oriented: Demonstrate a results-driven approach, with a focus on delivering exceptional customer service and driving sales growth.
  • Attention to Detail: Maintain accurate records, track interactions, and ensure seamless communication and service delivery.
  • Team Player: Collaborate with internal teams to resolve issues, improve processes, and drive business growth.

What We Offer
  • Competitive Pay: Earn a competitive hourly rate of $16-$19 per hour.
  • Flexible Schedule: Work a flexible schedule, including some weekends, to meet the needs of our clients and instructors.
  • Opportunities for Growth: Join a rapidly growing company with opportunities for professional development and advancement.