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Collections Specialist

2 months ago

Fort Worth, Texas, United States CornerStone Staffing Full time

Company Overview: CornerStone Staffing is a leading staffing agency dedicated to connecting talented individuals with reputable organizations.

Position Title: Redemptions Agent

Compensation: $20.00 per hour, based on experience

Work Schedule: Monday to Friday, 8 AM to 5 PM (initially onsite for training, followed by a hybrid work model)

Key Responsibilities:

  • Conduct both outbound and inbound communications with customers to:
    • Collect payments on active and closed accounts through various methods while demonstrating exceptional customer service skills. Outstanding balances may arise from overdue payments, lease-end fees, deficiency balances from repossessions, or amounts owed from total losses.
    • Negotiate payment arrangements when customers require assistance and ensure follow-up on pending actions or expired payment plans.
    • Deliver outstanding customer service during interactions with both external and internal clients.
  • Oversee a designated portfolio of accounts.
  • Engage in skip tracing activities to locate customers and collateral when contact proves difficult, and coordinate repossession when necessary.
  • Work collaboratively with internal and external teams to address escalated customer concerns or complaints.
  • Provide constructive feedback and suggestions for process enhancements or training materials.
  • Adhere to corporate standards and compliance regulations.

Qualifications:

  • High School Diploma or GED is required; a Bachelor’s Degree is preferred.
  • 1-2 years of experience in a customer service or collections role is preferred.
  • Familiarity with the automotive sector is advantageous.