Bilingual Collections Specialist

2 days ago


Fort Worth, Texas, United States Dexian Full time

Job Title: Bilingual Collections Representative

Job Summary:

Dexian is seeking a highly skilled Bilingual Collections Representative to join our team. As a key member of our collections team, you will be responsible for collecting payments or offering payment solutions on past due accounts in an effort to reduce losses.

Key Responsibilities:

  • Collect payments or offer payment solutions on past due accounts to reduce losses.
  • Work assigned accounts from 60 to 120 days past due, handling inbound and outbound call volume servicing Car/Van accounts.
  • Discuss and make arrangements for qualifying customers when needed.
  • Provide superior customer service to both external and internal customers with phone courtesy and follow-up.
  • Negotiate payment solutions on delinquent accounts when the customer cannot make an immediate payment.
  • Perform skip tracing to locate clients and collateral by obtaining phone numbers and addresses for delinquent customers through authorized means.

Requirements:

  • 1 to 3 years related experience preferred.
  • Bilingual (Spanish).
  • Customer Service and Phone support experience.

About Dexian:

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.



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