Help Desk Technician

4 days ago

Orlando, Florida, United States Loews Hotels Full time
About the Role

We are seeking a highly skilled Help Desk Technician to join our team at Loews Hotels at Universal Orlando. As a Help Desk Technician, you will be responsible for providing technical support to our team members and ensuring the smooth operation of our computer systems.

Key Responsibilities:

  • Provide technical support to team members via chat, email, phone, or in person
  • Remotely access systems to resolve issues
  • Communicate issues and problems reported to the Technology Department and escalate to Helpdesk Managers or the appropriate system management representative
  • Attend all required departmental/helpdesk meetings/training
  • Reports any anomalies to the appropriate system management representative as they arise

Requirements:

  • Thorough knowledge and understanding of computer software to include Windows 11, MS Office 2024 and general computer and technology operations
  • Two or more years experience as a Helpdesk Technician (Hospitality a plus)
  • Ability to analyze and resolve problems, report to management as needed
  • Ability to follow and understand system logs, monitor systems, and assist team members and vendors as needed
  • Effective organizational, communication (oral/written) skills
  • Ability to work flexible schedule that include weekends, holidays, and nightshift

Education:

  • Bachelor's degree Information Technology or related field
  • High School Diploma or Equivalent
  • Information Technology related certifications

What We Offer:

  • Excellent benefits and perks including one free meal per shift and free theme park access
  • A dynamic culture that makes every day interesting, challenging, fulfilling and fun
  • Embracing diversity at our core and offering the opportunity for all team members to reach their potential
  • Investing in training and development opportunities for all team members
  • Promoting social responsibility by being a good neighbor in the community
  • Caring for you, just as we care for others

About Lakewood Regional Support

Our regional support center provides resources to our hotels for multiple areas including Human Resources, Engineering, Purchasing, Accounting, Security, Group Reservations, Guest Contact Center, Information Technology, Laundry and Communications.

The Helpdesk role is to deliver support to end users on various types of systems, software, and hardware. A Helpdesk Technician will assist different technology managers on entry to mid-level requests. This will include networking, point of sale, and setting up hardware for meetings and events. Daily task will range from password resets to vendor support calls for system issues.

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