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Help Desk Specialist

1 month ago

Orlando, Florida, United States COLE ENGINEERING SERVICES INC Full time
Job Title: Help Desk Technician

Company Overview:

Cole Engineering Services, Inc. is a leading provider of modeling and simulation (M&S) training solutions to the Federal Government and industry. Our team is dedicated to delivering cutting-edge technology and systems to support warfighters and federal agencies.

Position Overview:

We are seeking a highly skilled Help Desk Technician to provide technical support and maintenance for our simulation hardware and software. The successful candidate will have a strong understanding of virtual collective simulation exercise control and experience in Help Desk management and coordination.

Key Responsibilities:

  • Provide technical support and maintenance for simulation hardware and software
  • Assist with simulation hardware/software testing and troubleshooting
  • Coordinate with internal teams to resolve technical issues
  • Develop and maintain technical documentation and knowledge base
  • Collaborate with cross-functional teams to improve simulation capabilities

Requirements:

  • 4+ years of experience in operational or simulated military hardware maintenance and sustainment
  • Experience in simulation hardware/software testing and troubleshooting
  • Operational understanding of virtual collective simulation exercise control
  • Experience in Help Desk management and coordination
  • Expertise in Microsoft Office applications
  • Effective oral and written communication skills

Preferred Qualifications:

  • Experience with OneSAF and VBS
  • Program execution tools, such as Jira, Jira Service Management, and Confluence
  • Red Hat Linux
  • Windows
  • VMWare
  • Applied knowledge of DoD Information Assurance patch application and scanning tools

Security Clearance:

Eligibility for this position requires U.S. Citizenship status and a Secret security clearance. The precise security clearance requirements will be detailed in the Government's Task Order.

Benefits:

  • Medical, Dental, and Vision Coverage
  • Wellness Program
  • 401(k) Matching
  • Disability (Short Term and Long Term)
  • Employee Assistance Program
  • Life Insurance
  • Education and Training
  • Generous Leave Policy (11 Federal Holidays, PTO, Military Leave, Bereavement, and Jury Duty)

Cole Engineering Services, Inc. is an equal opportunity employer. We consider qualified applicants without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, political affiliation, age, marital status, disability, genetic information, veteran status, membership in an employee organization, or any other basis prohibited by federal, state, or local laws.