Service Desk Technician

4 weeks ago


Orlando, Florida, United States GLOTECH, Inc. Full time
Tier 2 Service Desk Technician

GLOTECH, Inc. is seeking a skilled and experienced Tier 2 Service Desk Technician to join our team in Orlando, Florida. As a key member of our Service Desk team, you will be responsible for providing exceptional customer service and technical support to our internal customers.

Key Responsibilities:
  • Receive and document major incident and request management issues
  • Monitor SEA systems for equipment failure, errors in performance, or hardware failures
  • Provide mentorship to Tier 1 personnel and communicate with the user population via telephone or email
  • Conduct Level II and some Level III triage and escalate to Tier 3 as required
  • Provide project support, configuration management, and application monitoring support as needed
Requirements:
  • BS degree in computer science or related technical field or a minimum of three years' experience in a service desk or help desk environment
  • Microsoft certifications are a plus
  • Positive customer service orientation in potentially high-stress scenarios
  • Significant knowledge of Active Directory required
  • Knowledge of Microsoft SQL scripting preferred

GLOTECH, Inc. is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.


  • Help Desk Technician

    4 weeks ago


    Orlando, Florida, United States Cole Engineering Services Full time

    Job Summary:Cole Engineering Services is seeking a skilled Help Desk Technician to provide technical support for the U.S. Army's Synthetic Training Environment (STE) program. The ideal candidate will have experience in hardware and software maintenance, simulation testing, and Help Desk management.Key Responsibilities:Provide technical support for simulation...

  • Help Desk Technician

    4 weeks ago


    Orlando, Florida, United States Loews Hotels Full time

    About the RoleWe are seeking a highly skilled Help Desk Technician to join our team at Loews Hotels at Universal Orlando. As a Help Desk Technician, you will be responsible for providing technical support to our team members and ensuring the smooth operation of our computer systems.Key Responsibilities:Provide technical support to team members via chat,...

  • Help Desk Technician

    4 weeks ago


    Orlando, Florida, United States Cole Engineering Services Full time

    Job Summary:Cole Engineering Services is seeking a skilled Help Desk Technician to provide technical support and maintenance services for the U.S. Army's Synthetic Training Environment (STE) program. The ideal candidate will have experience in operational or simulated military hardware maintenance and sustainment, as well as expertise in Microsoft Office...


  • Orlando, Florida, United States Prestige Industries Full time

    About Prestige Placement ProfessionalsPrestige Placement Professionals is a nationwide workforce solutions provider committed to delivering premium services globally. Specializing in staffing solutions for technical roles, logistics, healthcare, and government contract staffing, Prestige offers outstanding customized solutions to both private enterprises and...

  • Help Desk Specialist

    4 weeks ago


    Orlando, Florida, United States COLE ENGINEERING SERVICES INC Full time

    Job Title: Help Desk TechnicianCompany Overview:Cole Engineering Services, Inc. is a leading provider of modeling and simulation (M&S) training solutions to the Federal Government and industry. Our team is dedicated to delivering cutting-edge technology and systems to support warfighters and federal agencies.Position Overview:We are seeking a highly skilled...

  • Help Desk Technician

    4 weeks ago


    Orlando, Florida, United States Mastech Digital Full time

    Job SummaryMastech Digital is seeking a highly skilled Service Desk Specialist to join our team. As a key member of our IT support team, you will be responsible for providing technical assistance and support to our employees and customers.Key ResponsibilitiesHardware and Software Support: Install, configure, and troubleshoot personal computer systems,...


  • Orlando, Florida, United States InnovaCare Health Full time

    InnovaCare Health is seeking a skilled IT Service Desk Analyst to join our team. As a key member of our IT department, you will play a crucial role in providing exceptional customer service and technical support to our users.Key Responsibilities:User Assistance and Issue Resolution: Address user inquiries via phone and/or email, troubleshoot issues related...


  • Orlando, Florida, United States Lockheed Martin Corporation Full time

    Job SummaryWe are seeking a highly skilled Field Service Technician/Field Service Application Technician to join our team at Lockheed Martin Corporation. As a key member of our Rotary and Mission Systems (RMS) team, you will be responsible for installing and maintaining electrical and mechanical systems, including server room equipment and UPS systems.Key...

  • Front Desk Supervisor

    3 weeks ago


    Orlando, Florida, United States Holiday Inn Resort Orlando Suites - Waterpark Full time

    Job Summary:As a Front Desk Supervisor at the Holiday Inn Resort Orlando Suites - Waterpark, you will be responsible for overseeing front desk operations and ensuring exceptional guest service. This role requires strong leadership skills, attention to detail, and the ability to work effectively in a fast-paced environment.Key Responsibilities:Supervise front...

  • Help Desk Manager

    4 weeks ago


    Orlando, Florida, United States Insight Global Full time

    A client of Insight Global is seeking a Help Desk Manager to lead the consolidation and transition of a Service Desk following an acquisition.The ideal candidate will have experience in standing up or consolidating a Service Desk and will work closely with a technical writer to develop procedures and policies.Insight Global is committed to creating diverse...

  • Front Desk Associate

    3 weeks ago


    Orlando, Florida, United States Bluegreen Vacations Full time

    Front Desk Associate Job DescriptionWe are seeking a highly motivated and customer-focused Front Desk Associate to join our team at Bluegreen Vacations. As a key member of our front desk team, you will be responsible for providing exceptional guest service, managing room assignments, and ensuring a seamless check-in and check-out experience for our...

  • Front Desk Associate

    3 weeks ago


    Orlando, Florida, United States Vista Host Full time

    ROLE SUMMARYA Front Desk Associate is responsible for delivering exceptional guest experiences at the front desk, including guest registration, departure processing, and communication of hotel services. This role requires a customer-focused individual who can create a positive guest experience while adhering to hotel procedures and standards.KEY...


  • Orlando, Florida, United States Rosen Hotels & Resorts Full time

    Job Summary:The Front Desk Operations Manager is responsible for providing exceptional customer service, managing front desk operations, and supporting the Front Desk Manager with day-to-day tasks. This role requires strong leadership, problem-solving, and communication skills.Key Responsibilities:Manage front desk operations, including guest check-in and...

  • Front Desk Associate

    4 weeks ago


    Orlando, Florida, United States KW Property Management & Consulting Full time

    Job SummaryAs a Front Desk Staff member at KW Property Management & Consulting, you will be responsible for providing exceptional customer service to our guests. This includes greeting all visitors in a professional and welcoming manner, monitoring and authorizing entrance and departure of employees, visitors, and other persons to maintain a secure...


  • Orlando, Florida, United States Residence Inn Orlando Convention Center Full time

    Job Title: Front Desk Agent/Relief Night AuditorResidence Inn Orlando Convention Center is seeking a skilled Front Desk Agent/Relief Night Auditor to join their team. This role requires a high level of customer service, attention to detail, and ability to work effectively in a fast-paced environment.Key Responsibilities:Provide exceptional customer service...

  • Front Desk Team Lead

    2 weeks ago


    Orlando, Florida, United States Marriott Orlando Airport Lakeside Full time

    Marriott Orlando Airport Lakeside seeks a dedicated Front Desk Supervisor to oversee the Front Desk staff and serve as a liaison to all other hotel departments. The ideal candidate will have a passion for providing exceptional service, excellent organizational skills, and strong communication skills.**Responsibilities:*** Supervise the Front Desk staff and...

  • Front Desk Host

    4 weeks ago


    Orlando, Florida, United States Dave & Buster Full time

    Job Title: Front Desk HostAre you a people person with a passion for delivering exceptional customer service? Do you have a knack for multitasking and working in a fast-paced environment? We're looking for a Front Desk Host to join our team at Dave & Buster's!Job Summary:The Front Desk Host is responsible for providing a positive and welcoming experience for...


  • Orlando, Florida, United States Holiday Inn Resort Orlando Suites - Waterpark Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at the Holiday Inn Resort Orlando Suites - Waterpark. As a key member of our front office team, you will be responsible for ensuring exceptional guest service and ensuring that all front desk operations run smoothly and efficiently.Key ResponsibilitiesSupervise...

  • Front Desk Associate

    4 weeks ago


    Orlando, Florida, United States KOLTER HOSPITALITY GROUP Full time

    Job Title: Part Time Front Desk AgentAt Kolter Hospitality Group, we are seeking a Part Time Front Desk Agent to join our team. As a key member of our front desk team, you will be responsible for delivering exceptional customer service to our guests, ensuring a comfortable and welcoming environment.Key Responsibilities:Process check-ins and check-outs, issue...

  • Front Desk Agent

    4 weeks ago


    Orlando, Florida, United States HEI Hotels & Resorts Full time

    Job Title: Front Desk AgentAt HEI Hotels & Resorts, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable experience.Key Responsibilities:Provide warm and welcoming greetings to guests,...