Service Desk Technician
2 days ago
GLOTECH, Inc. is a leading provider of information technology and advanced engineering services. We are seeking a highly skilled Tier 2 Service Desk Technician to join our team in Orlando, Florida.
Job SummaryThe Tier 2 Service Desk Technician will be responsible for receiving and documenting major incident and request management issues supporting United Parks & Resorts. The successful candidate will have a strong background in technical support and be able to provide exceptional customer service to our internal customers.
Key Responsibilities- Monitor SEA systems for equipment failure, errors in performance, or hardware failures
- Provide mentorship of TIER 1 personnel and communicate with the user population via telephone or email
- Create, add to, or modify the issue or request in the service management system
- Conduct Level II and some Level III triage and escalate to TIER 3 as required in accordance with established Service Level Agreements
- Provide project support, configuration management, and application monitoring support as required
- Participate in problem management operations and provide desktop support and assistance with Microsoft Office products
- Initiate appropriate responses to passive and active network and enterprise monitoring
- BS degree in computer science or related technical field or a minimum of three years' experience in a service desk or help desk environment
- Microsoft certifications are a plus
- Positive customer service orientation in potentially high-stress scenarios
- Significant knowledge of Active Directory required
- Knowledge of Microsoft SQL scripting preferred
- Availability to cover on-call rotation one or two weeks a month
- Experience working in a NOC and proactively monitoring software and hardware systems is a plus
GLOTECH, Inc. is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.
-
Lead Service Desk Technician
3 days ago
Orlando, Florida, United States Pioneers Full timeJob Title: Lead Service Desk TechnicianJob Summary:The Lead Service Desk Technician plays a pivotal role in supporting the Pioneers user base as the most senior member of the Pioneers Service Desk team. With 5+ years of experience in service desk operations, this individual will provide expert technical support to end users and offer mentorship and guidance...
-
Help Desk Technician
11 minutes ago
Orlando, Florida, United States Loews Hotels Full timeAbout the RoleWe are seeking a highly skilled and motivated Help Desk Technician to join our team at Loews Hotels. As a Help Desk Technician, you will be responsible for providing technical support to our team members and ensuring that our computer systems and networks are running smoothly.Key ResponsibilitiesProvide technical support to team members via...
-
Service Desk Specialist
1 week ago
Orlando, Florida, United States Sourcepass Full timeJob Title: Service Desk TechnicianWe are seeking a highly skilled Service Desk Technician to join our team at Sourcepass, an IT consulting company with a rich history of providing network support and innovative solutions. As a Service Desk Technician, you will be responsible for working closely with our clients, providing advanced Level II IT knowledge,...
-
Service Desk Supervisor
1 week ago
Orlando, Florida, United States NBCUniversal Full timeJob SummaryThe Service Desk Supervisor is responsible for overseeing the day-to-day operations of the Service Desk team, ensuring that policies and procedures are adhered to, and that Service Level Agreements (SLAs) are met to increase overall customer satisfaction.Key ResponsibilitiesCoach and develop the Service Desk team by providing performance feedback,...
-
IT Service Desk Analyst
3 days ago
Orlando, Florida, United States InnovaCare Health Full timeJob SummaryInnovaCare Health is seeking a highly skilled IT Service Desk Analyst to join our team. As an IT Service Desk Analyst, you will play a crucial role in assisting users with technical issues, ensuring smooth operations, and maintaining a positive user experience.Key Responsibilities:Provide exceptional customer service and technical support to users...
-
Front Desk Associate
3 weeks ago
Orlando, Florida, United States Bluegreen Vacations Full timeJob Summary: We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Bluegreen Vacations. As a Front Desk Associate, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, managing guest accommodations, and ensuring a seamless and enjoyable experience for...
-
IT Service Desk Analyst
3 weeks ago
Orlando, Florida, United States Mastech Digital Full timeWe are seeking a dedicated and skilled IT Service Desk Analyst - I Specialist to join our client's IT team at Mastech Digital. The ideal candidate will provide comprehensive IT support, including troubleshooting, onboarding, and imaging services. Additionally, this role will offer specialized support to C-Suite executives and handle technical support,...
-
Front Desk Supervisor
5 days ago
Orlando, Florida, United States Delta Hotels Orlando Lake Buena Vista Full timeJob Title: PM Front Desk SupervisorWe are seeking a highly skilled and experienced PM Front Desk Supervisor to join our team at Delta Hotels by Marriott Lake Buena Vista.Job Summary:The PM Front Desk Supervisor will be responsible for overseeing the front desk operations, ensuring exceptional guest service, and leading a team of front desk associates. This...
-
IT Service Desk Support Specialist
2 weeks ago
Orlando, Florida, United States InnovaCare Health Full timeJob SummaryAs an IT Service Desk Analyst at InnovaCare Health, you will play a vital role in providing exceptional customer service and technical support to our users. Your primary responsibility will be to assist users with technical issues, ensuring smooth operations and a positive user experience.Key Responsibilities:User Assistance and Issue...
-
Help Desk Manager
3 days ago
Orlando, Florida, United States Insight Global Full timeService Desk Consolidation OpportunityA client of Insight Global is seeking a Help Desk Manager to assist with the consolidation and transition of a Service Desk due to an acquisition.The ideal candidate will have experience with standing up or consolidating a Service Desk and will work closely with a technical writer to develop procedures and...
-
Front Desk Supervisor
3 weeks ago
Orlando, Florida, United States Sheraton Suites Orlando Airport Full time{"title": "Front Desk Supervisor", "description": "Job SummaryWe are seeking a highly skilled Front Desk Supervisor to join our team at Sheraton Suites Orlando Airport. As a key member of our front office team, you will be responsible for ensuring seamless guest experiences and maintaining the highest standards of service.Key ResponsibilitiesSupervise and...
-
Front Desk Manager
1 week ago
Orlando, Florida, United States Marriott International Inc Full timeJob SummaryAs a Front Desk Manager at Marriott International Inc, you will play a crucial role in ensuring the smooth operation of our front office functions. You will supervise staff, manage day-to-day operations, and provide exceptional customer service to our guests.Key ResponsibilitiesManage front office areas, including Bell/Door Staff, Switchboard, and...
-
Front Desk Representative
2 weeks ago
Orlando, Florida, United States MCR Hotels Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Hyatt Place Orlando Lake Buena Vista. As a Front Desk Agent, you will be responsible for providing exceptional guest service, managing the front desk operations, and ensuring a seamless experience for our guests.Key ResponsibilitiesProvide attentive and...
-
Front Desk Supervisor
6 days ago
Orlando, Florida, United States TownePlace Suites Orlando Theme ParksLake Buena Vista Full timeJob Title: Front Desk SupervisorAt TownePlace Suites Orlando Theme Parks/Lake Buena Vista, we are seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a Front Desk Supervisor, you will be responsible for overseeing the front desk operations, ensuring exceptional guest service, and maintaining the highest standards of quality...
-
Front Desk Representative
2 weeks ago
Orlando, Florida, United States Renaissance by Marriott Orlando Airport Full time{"Job Title": "Front Desk Agent", "Job Summary": "We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Renaissance by Marriott Orlando Airport. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a smooth and enjoyable stay for...
-
Front Desk Associate
2 weeks ago
Orlando, Florida, United States Bluegreen Vacations Full timeFront Desk Associate Job DescriptionWe are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Bluegreen Vacations. As a Front Desk Associate, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, managing guest accommodations, and ensuring a seamless...
-
Service Technician
4 days ago
Orlando, Florida, United States Dobbs Equipment Full timeJob Title: Service TechnicianJob Summary:Dobbs Equipment is seeking an experienced Service Technician to join our team. As a Service Technician, you will be responsible for the repair, diagnosis, and maintenance of heavy equipment and components. You will work closely with our Service Manager to ensure that our equipment is in good working condition and that...
-
Front Desk Operations Manager
3 days ago
Orlando, Florida, United States Rosen Hotels & Resorts Full timeFront Desk Supervisor Job DescriptionJob Summary:The Front Desk Supervisor at Rosen Hotels & Resorts plays a crucial role in ensuring the smooth operation of the front desk, working closely with the Front Office Manager to maintain exceptional guest service standards. This position is responsible for coaching and developing front desk staff, preparing...
-
Front Desk Supervisor
3 weeks ago
Orlando, Florida, United States Sheraton Suites Orlando Airport Full time{"title": "Front Desk Supervisor", "description": "Job SummaryWe are seeking a highly skilled Front Desk Supervisor to join our team at Sheraton Suites Orlando Airport. As a key member of our front office team, you will be responsible for ensuring seamless guest experiences and maintaining the highest standards of customer service.Key...
-
Front Desk Representative
1 week ago
Orlando, Florida, United States Howard Johnson I-Drive Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Howard Johnson I-Drive. As a Front Desk Agent, you will be responsible for providing exceptional guest service, ensuring a smooth and efficient check-in and check-out process, and maintaining a clean and welcoming environment for our guests.Key...