PharMerica Account Manager

4 weeks ago


Bethlehem, Pennsylvania, United States PharMerica Full time
Job Description

PharMerica is seeking a highly skilled Account Manager to join our team. As a critical member of our dynamic and growing pharmaceutical services company, you will play a vital role in our success.

The Account Manager of Client Services cultivates and maintains on-going strategic relationships with our pharmacy clients. This includes ensuring customer satisfaction with pharmacy services, issue resolution, and overall retention of clients.

Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide.

Under the general direction of the Director, Client Services, you will deliver on the company's value proposition to our clients. You will cultivate and maintain on-going strategic client relationships and partnerships at all levels of the organization to achieve the revenue, growth, and retention goals of PharMerica.

This is a remote position where you will work from your home office, requiring 75% travel in and around the posted location. Ideal location to reside is within commutable distance to posted location.

We offer:

  • Competitive pay
  • Health, dental, vision, and life insurance benefits
  • Company-paid STD and LTD
  • Employee Discount Program
  • 401k
  • Paid-time off
  • Tuition reimbursement
  • Non-retail/Closed-door environment
  • Short Term Incentive Bonus

Responsibilities:

Key Responsibilities
  • Deploy an advanced, consultative, and strategic approach to account management, including the successful implementation and promotion of various corporate initiatives.
  • Engage with the C-Suite, Regional or Facility leadership to discuss Quarterly Business Reviews and Pharmacy Optimization Services.
  • Own client issue escalation and resolution process, working directly with key internal partners to achieve timely responses on all issues and setting proper expectations for clients.
  • Manage client base through the company's CRM software, tracking and managing activities, tasks, contacts, and other material events with clients, documenting up-selling of products and solutions, and how those relate to the overall retention strategy.
  • Prepare and participate in a Book of Business Review with Management on a quarterly or semi-annual basis.
  • Collaborate and assist the sales team in serving the account.
  • Prepare quarterly business review materials, facilitate client engagement calls, conduct routine client-facing telephonic training, and oversee the implementation of new facilities.
  • Work with other disciplines (credit/collections, contracting, and marketing) to assure that corporate billing and receivables standards are achieved.
  • May attend corporate/networking events and conferences.
  • Establish productive, professional relationships with key personnel in partner accounts.
Qualifications

Education/Learning Experience:

  • Required: Bachelor's Degree in business or related field
  • Desired: MBA

Work Experience:

  • Desired: Previous experience in a client management, customer service, or client support role; previous experience in a client support role within a healthcare setting or other business-to-business setting

Skills/Knowledge:

  • Required: Ability to present to all levels of management; excellent time-management skills; basic computer skills; advanced Microsoft Office proficiency; outstanding problem-solving skills; experience in root cause analysis; able to collaborate cross-functionally; experience working within a team
  • Desired: SalesForce and Axiom experience; previous experience in a project management and client-facing customer service role; strong background in administrative management with the ability to manage multiple priorities and deadlines at once; strong experience in business writing

Behavior Competencies:

  • Required: Customer service orientation, adaptability, interpersonal/communication orientation, planning/organizing, results-oriented, problem solver, training and development focused; effective decision-maker; commitment to process improvement; innovative; organizational/job knowledge


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