Account Manager, Client Services Representative

3 weeks ago


Bethlehem, Pennsylvania, United States BrightSpring Health Services Full time

About the Role:

We are seeking a highly skilled Account Manager to join our team at BrightSpring Health Services. As an Account Manager, you will be responsible for cultivating and maintaining strategic relationships with our pharmacy clients.

Key Responsibilities:

  • Deploy advanced consultative and strategic approaches to account management, including the successful implementation and promotion of various corporate initiatives.
  • Engage with C-Suite, Regional, or Facility leadership to discuss Quarterly Business Reviews and Pharmacy Optimization Services.
  • Own client issue escalation and resolution process, working directly with key internal partners to achieve timely responses and set proper expectations for clients.
  • Manage client base through the company's CRM software, tracking and managing activities, tasks, contacts, and other material events with clients.
  • Prepare and participate in quarterly or semi-annual Book of Business Reviews with Management.
  • Collaborate with the sales team to serve the account and frequently prepare quarterly business review materials.
  • Conduct routine client-facing telephonic training and oversee the implementation of new facilities, providing educational materials to facilitate compliance with procedures, tools, and resources.
  • Work with other disciplines to assure corporate billing and receivables standards are achieved.
  • Establish productive, professional relationships with key personnel in partner accounts.

Requirements:

  • Bachelor's Degree in business or related field.
  • Previous experience in client management, customer service, or client support role, preferably in a healthcare setting or business-to-business setting.
  • Advanced Microsoft Office proficiency, excellent time-management skills, and outstanding problem-solving skills.
  • Ability to present to all levels of management, collaborate cross-functionally, and work within a team.

About BrightSpring Health Services:

BrightSpring Health Services is a full-service pharmacy solution providing value beyond medication. We are the long-term care pharmacy services provider of choice for senior living communities, skilled nursing facilities, public health organizations, and post-acute care organizations. We offer unmatched employee development, exceptional company culture, seemingly endless opportunities for advancement, and the highest hiring goals in decades.



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