Pharmaceutical Account Manager
3 weeks ago
As a critical member of PharMerica's dynamic team, you will play a vital role in the company's success. The Account Manager of Client Services cultivates and maintains ongoing strategic relationships with pharmacy clients.
Key Responsibilities:
- Ensure customer satisfaction with pharmacy services, issue resolution, and overall retention of clients.
- Deliver on PharMerica's value proposition to clients.
- Cultivate and maintain ongoing strategic client relationships and partnerships at all levels of the organization.
- Deploy advanced, consultative, and strategic approaches to account management.
- Manage client issues through the escalation and resolution process.
- Track and manage activities, tasks, contacts, and other material events with clients using CRM software.
- Prepare and participate in quarterly or semi-annual Book of Business Reviews with Management.
- Collaborate with the sales team to serve the account.
- Prepare quarterly business review materials, facilitate client engagement calls, and conduct routine client-facing telephonic training.
- Oversee the implementation of new facilities and provide educational materials to facilitate compliance with procedures, tools, and resources.
- Work with other disciplines to assure corporate billing and receivables standards are achieved.
Requirements:
- Bachelor's Degree in business or a related field.
- Previous experience in client management, customer service, or client support roles, preferably in a healthcare setting or business-to-business setting.
- Ability to present to all levels of management, excellent time-management skills, basic computer skills, and advanced Microsoft Office proficiency.
- Experience in root cause analysis, SalesForce, and Axiom, as well as project management and client-facing customer service roles.
- Strong background in administrative management, with the ability to manage multiple priorities and deadlines at once, and strong experience in business writing.
About PharMerica:
PharMerica is a full-service pharmacy solution providing value beyond medication. We are the long-term care pharmacy services provider of choice for senior living communities, skilled nursing facilities, public health organizations, and post-acute care organizations. PharMerica is one of the nation's largest pharmacy companies, offering unmatched employee development, exceptional company culture, and seemingly endless opportunities for advancement.
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