Patient Scheduling Specialist

2 weeks ago


San Antonio, Texas, United States Capitol Home Health - ClinicalField Full time
Job Overview

Why Choose Capitol Home Health?

Capitol Home Health is a family-owned healthcare agency dedicated to providing exceptional service throughout Central Texas. With multiple locations, we have achieved the prestigious ACHC accreditation, reflecting our commitment to delivering high-quality patient care.

Recognized by Texas Monthly as one of the Best Companies to Work for in Texas since 2014, we prioritize not only patient satisfaction but also the well-being of our employees. Together, we strive to make a positive impact in our community.


Position Summary

The Scheduling Coordinator operates under the general guidance of the Administrator, responsible for coordinating, preparing, entering data, and scheduling patient appointments.

Key Responsibilities

  1. Assign patients to the appropriate field staff based on demographic and medical specialization to ensure optimal care.
  2. Maintain and update patient information across all services and within the patient's online profile/chart.
  3. Extract and provide information following specified criteria while adhering to established policies and regulations. Respond to inquiries from client departments and prepare necessary reports.
  4. Uphold strict confidentiality of client records in accordance with Capitol's policies and procedures.
  5. Communicate effectively, both verbally and in writing.
  6. Make administrative decisions regarding sensitive and confidential matters.
  7. Possess knowledge of computer data entry systems, protocols, and procedures.
  8. Understand relevant policies and regulations regarding the release of confidential information.
  9. Address data input, storage, and retrieval issues, designing solutions as needed.
  10. Collaborate with team members to resolve inquiries and problems.
  11. Establish and maintain efficient data and information flow.
  12. Act as a primary resource for specialized data files and records for both internal and external clients.
  13. Identify and resolve data discrepancies, performing limited data analysis and generating various reports.

The above responsibilities represent a summary of the primary duties expected of individuals in this role. Additional job-related tasks may be assigned as necessary.

Qualifications

  1. A minimum of two (2) years of experience in a related field or position.
  2. Proficiency in Microsoft Suite and home care/hospice software; experience with Kinnser is preferred.
  3. Ability to communicate effectively and tactfully with clients and the community.
  4. Access to reliable transportation is required.


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