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Patient Scheduling Specialist
2 months ago
Why Choose Capitol Home Health?
Capitol Home Health is a dedicated, family-run healthcare organization committed to delivering exceptional service in Central Texas. Our accreditation from ACHC reflects our unwavering focus on quality patient care, which is the cornerstone of our operations.
Recognized by Texas Monthly as one of the Best Companies to Work for in Texas since 2014, we prioritize not only the well-being of our patients but also that of our employees. Together, we strive to make a positive impact in our community.
Role Summary
The Scheduling Coordinator operates under the general oversight of the Administrator, tasked with coordinating, preparing, entering data, and scheduling patient appointments.
Key Responsibilities
- Assign patients to suitable field staff based on demographic information and medical specialties to ensure optimal care.
- Maintain and update patient records across all services, ensuring accuracy in online profiles and charts.
- Extract and disseminate information in accordance with established policies and regulations, responding to inquiries from client departments and preparing necessary reports.
- Uphold strict confidentiality of client records in compliance with Capitol's policies and procedures.
- Communicate effectively in both verbal and written forms.
- Make administrative decisions regarding sensitive and confidential matters.
- Demonstrate proficiency in computer data entry systems and relevant protocols.
- Understand policies and regulations related to the confidentiality of information.
- Address and resolve data entry, storage, and retrieval issues, proposing solutions and modifications as needed.
- Collaborate with team members to resolve inquiries and problems.
- Ensure efficient data and information flow within the organization.
- Act as a primary resource for specialized data files and records for both internal and external stakeholders.
- Identify and rectify data inconsistencies, performing limited data analysis and generating various reports.
The responsibilities outlined above provide a representative summary of the primary duties associated with this position. Incumbents may be required to undertake additional job-related tasks as necessary.
Qualifications
- A minimum of two (2) years of experience in a related field or position.
- Proficiency in Microsoft Suite and home care/hospice software; experience with Kinnser is preferred.
- Ability to engage with customers and the community in a tactful manner.
- Access to reliable transportation is essential.
