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Patient Scheduling Specialist

2 months ago

San Antonio, Texas, United States START Center for Cancer Research Full time
Job Overview

The START Center for Cancer Research ("START") stands as the premier global network for phase I oncology clinical trials. With a legacy spanning over 17 years, START has been a beacon of hope for cancer patients, providing access to pioneering early-phase oncology trials across the United States and Europe. With more than 1,300 studies successfully completed, our mission is to expedite the development of innovative anticancer therapies that enhance the quality of life and survival rates for cancer patients, ultimately leading to a cure.

START is crucial in the current landscape, addressing the nearly 20 million new cancer cases diagnosed annually worldwide. With 50% of all new clinical trials focused on cancer, START plays a vital role in bridging the gap between patients and clinical research opportunities, particularly in community hospitals and practices where access is often limited.

Position Summary

We are seeking a dedicated Scheduling Coordinator to enhance patient care by collaborating effectively with our clinic team.

Key Responsibilities
  • Manage administrative tasks, including scheduling follow-up and treatment appointments, handling external referrals, managing no-shows, responding to phone inquiries, and rescheduling patients as necessary.
  • Ensure the consistent delivery of quality services by adhering to established policies, procedures, protocols, and standards.
  • Engage with patients and visitors in a compassionate and respectful manner, working alongside other care team members to ensure seamless patient care.
  • Maintain and utilize patient electronic medical records efficiently.
  • Contribute to ongoing quality improvement initiatives to enhance the efficiency and cost-effectiveness of care.
  • Participate in continuous education and training to uphold skills, knowledge, and competency in fulfilling role responsibilities.
  • Communicate with insurance providers to secure prior authorizations for patient procedures.
Qualifications
  • High School Diploma or equivalent is required.
  • Familiarity with medical terminology relevant to scheduling specific procedures such as imaging scans and biopsies is essential.
  • Preferred experience of at least one year in an outpatient healthcare setting.
  • A background in oncology is advantageous.
  • Strong communication skills and a collaborative mindset are necessary.
  • Attention to detail is critical.
Benefits and Perks

We recognize and appreciate our employees' contributions. Our commitment to your success is reflected in a competitive compensation package, which is commensurate with experience, along with a comprehensive benefits program that includes:

  • Extensive health coverage: Medical, dental, and vision insurance.
  • Retirement planning: 401(k) plan with employer matching.
  • Financial security: Life and disability insurance.
  • Flexible financial options: Health savings and flexible spending accounts.
  • Work-life balance: Paid time off, flexible scheduling, and remote work options.
  • A supportive environment that fosters growth and collaboration.
About START Center for Cancer Research

Founded in Texas in 2007, START has expanded to include 25 Principal Investigators across its global clinical trial sites. With over 100,000 square feet of state-of-the-art research facilities, START provides patients with comprehensive treatment plans that encompass multi-specialty services, genetic tumor profiling, targeted therapies, and advanced access to clinical research options. Our commitment is to facilitate the transition from trials to treatments, delivering hope to patients, families, and healthcare providers worldwide.