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Senior Computer Support Specialist
2 months ago
Straumann is a leading global company in the field of esthetic dentistry, providing innovative solutions for tooth replacement and restoration. Our mission is to empower our employees to make an impact and drive change in the industry.
Job SummaryWe are seeking a highly skilled Senior Computer Support Specialist to join our IT team. As a key member of our team, you will provide high-level technical support and guidance to our information technology application and equipment users. Your primary responsibility will be to ensure the availability and proper day-to-day operation of our IT systems and assets.
Key Responsibilities- Provide high-level support for all corporate computer assets globally (on-site and remote) using Straumann-provided tools and systems in a help/service desk environment.
- Responsible for Straumann IT hardware management, including procurement of small hardware components such as computers, printers, and other peripherals/accessories.
- Install and modify hardware components and software applications.
- Perform actual computer/peripheral/component repair. Acts as liaison to effect repairs that require outside vendor involvement.
- Ensure that all PC's, peripherals, and networks are functioning correctly and are available for intended use.
- Support Audio/Video environment, Phone, Cell phone and Video Conference System.
- Provide technical assistance and training to system and network users.
- Associate's degree in information systems or equivalent work experience.
- 4+ years' experience in information systems, including hardware and network support.
- 4+ years' working in an onsite IT helpdesk environment.
- 4+ years' Knowledge of and experience in PC repair and maintenance (PC and Mac, NICs, Patch Cabling, Printers, Scanners, etc.).
- 4+ years' Knowledge of and experience with PC applications. (AWS, Microsoft Windows, Office Suite, Web, Mac OSX, etc.).
- Information Technology Infrastructure Library (ITIL) experience.
- Speaking Spanish, Portuguese, and/or, German.
- Excellent communication, interpersonal, organizational, and planning skills.
- Experience in simple system/server administration and computer networking.
We offer a competitive total compensation plan, a 401(K) plan with employer match, great health, dental, and vision insurance packages, and a generous PTO allowance. We are an equal opportunity employer and welcome applications from qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
