Senior IT Specialist

20 hours ago


Austin, Texas, United States Procyon TS Full time
Job Summary

As a Senior IT Specialist at Procyon TS, you will be responsible for installing and configuring hardware and software components, including disk drives, printers, keyboards, and monitors. You will also load software packages, such as operating systems and office applications, and customize current programs to meet the needs of our users. Additionally, you will coordinate with network services and information systems groups, update status to managers and users through voice mail, email, and in-person communication, and connect users to networks and train them on facilities and applications. You will also install, repair, and conduct preventive maintenance of personal computers, provide technical support, troubleshoot software and hardware failures, and determine network problems. Furthermore, you will diagnose and resolve incidents using documented procedures, work around incidents that cannot be resolved, configure PCs and laptops, problem ticket resolutions, and track problems using the Remedy system. You will also integrate and test activities by migrating applications from development to operational environments, troubleshoot through phone hardware and software, and engage technical resources to resolve. Finally, you will determine and research user questions, isolate and resolve information systems problems, receive and prioritize issues, and forward them using escalation procedures.

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